The Financial Aid Coordinator is responsible for processing financial aid applications and determining student eligibility in accordance with Federal regulations. This position is responsible for the administration of all State of Michigan financial aid programs. The Coordinator serves as a resource person and aid advocate for students and community members and specializes in working with sensitive/vulnerable student populations. The Coordinator is part of the Financial Aid Administrative team and assists in establishing required policies and procedures within the Financial Aid Office. This position assists with the hiring, training and supervising of part-time clerical staff. This position is Independent Staff, Professional/Managerial classification, level 105, exempt staff.
Essential Job Duties and Responsibilities:
Administer all State of Michigan financial aid programs by determining eligibility, awarding, auditing and reconciling program funds to ensure compliance with all aspects of the programs using the rules and regulations governing scholarships, federal financial aid, state aid and institutional policies. Primary responsibility for the following funds: Michigan Reconnect, Futures for Frontliners, Michigan Competitive and Tuition Incentive Program.
Analyze, monitor and adjust scholarship awards utilizing various reports and expert knowledge of the hierarchy of institutional policies and state/federal regulations when conflicts arise within these regulations.
Develop operating procedures, training materials and compliance/data integrity safeguards for the scholarship programs. Innovate and implement processes that ensure regulatory compliance, awarding safeguards, timely delivery of scholarships and student success.
Perform independent analytical decision making to determine eligibility for financial aid on a case-by-case basis.
Analyze and resolve all student eligibility issues including citizenship, high school completion, attendance at another college, grant overpayment, bankruptcy, defaulted and aggregate loans, etc. Resolve issues by accessing Immigration Status Verification Unit, US Department of Education, Department of Homeland Security’s Systemic Alien Verification for Entitlements (SAVE) system, loan servicers, Michigan State Scholarships and Grants (MiSSG), Common Origination and Disbursement, and the National Student Loan Data System.
Import FAFSA applications into Banner. In accordance with Federal regulations, process and review student financial aid applications resolving any conflicting information or rejected FAFSA applications.
Resolve financial aid overawards and overpayments. Return financial aid funds as needed.
Along with the Assistant Directors, administer the student loan and verification processes. Determine student eligibility and resolve discrepancies. Monitor students’ enrollment, adjusting awards as eligibility changes. Ensure students are not receiving financial aid at other institutions through Transfer Monitoring analysis.
Communicate and coordinate with various outside groups regarding specialized scholarships. Establish policies to award, monitor and advocate for recipients. Work collaboratively with other offices at WCC as needed.
Responsible for professional judgment decisions for students regarding income changes, special family situations, unaccompanied homeless youth, and other sensitive situations. Analyze data and correct the FAFSA as needed.
Attend conferences, trainings, seminars, webinars, and workshops to continually obtain professional and technical knowledge on State and Federal regulations which impact compliance for the College.
Along with the other administrative staff, assist with the hiring, training and supervising of part-time clerical staff.
Other duties as assigned by the Director.
Equivalent of three (3) years full time successful work.
Minimum of one (1) year full-time work experience in financial aid or related student service area.
Exceptional communication skills, including documentation experience.
Organizational and project management skills to handle multiple and varied tasks.
Interpersonal skills sufficient to work effectively with various College and community constituents.
Ability to anticipate and prepare for conflicts and problems, and proactively resolve them.
Ability to create and maintain a collaborative, productive team environment.
Effective listening and understanding of cultural and individual differences among faculty, staff, and students.
Ability to understand and explain institutional policy and procedures to students, parents and staff.
Ability to work in a high demand and stressful environment.
Ability to appropriately handle confidential matters and difficult decisions.
For over 50 years, WCC's open-door admissions policy, affordable tuition rates, and high-quality classes have attracted students from local communities and around the world. More than 18,000 register for credit classes each year, and thousands more enroll in non-credit LifeLong Learning classes. WCC's diverse student body includes more than 1,000 students from over 100 foreign countries.WCC's small classes allow for lots of individual attention. The average class size is 22 students. That's a fraction of the size of many basic classes at four-year colleges and universities.WCC also emphasizes convenience. It offers classes seven days a week, at night, and online. And transferring is easy because WCC has agreements with four-year schools throughout Michigan.