Job ID: 2021-8567 Type: University Enrollment Management (WS1960) # of Openings: 1 Category: Student Services/Athletics New York University
As a critical member of the campus community, the Student Success Specialist will serve as an advocate charged with helping students navigate campus resources and resolve issues as part of a coordinated effort to ensure students thrive and persist to graduation. This position will practice data-driven outreach, pro-active resource referral, and timely/holistic interventions to meet the needs of students, especially those with complex issues that may span multiple offices/areas. The position will generate data and reports to help identify barriers to student satisfaction, retention and academic progression, engage in outreach to and documentation of students identified as at risk, and support university personnel who work with students encountering institutional challenges. The position will work collaboratively with offices across the university (e.g. Registrar, Financial Aid, Bursar, Student Affairs, the Schools and Academic Advising units) to assist students in resolving issues, navigating support, and managing complex cases that may affect persistence, satisfaction, and graduation. The role works directly with students, utilizing systems and tools such as NYU Connect (Starfish by Hobsons) and Albert SIS (PeopleSoft Campus Solutions) to ensure data-driven practices, appropriate documentation and holistic case management. All efforts will support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6-year graduation rate.
Required Education: Bachelor's Degree
Preferred Education: Master's Degree in Higher Education, Student Affairs, Counseling, or related area
Required Experience: 2+ years related experience in enrollment management, academic affairs, student affairs, or student success-related areas in a higher education environment administering outreach, support, case management and/or services to college students, or equivalent combination of education and experience.
Preferred Experience: Experience in case management or student advocacy and support, helping student navigate, progress, and successfully utilize resources in a higher education setting.
Required Skills, Knowledge and Abilities: Proven ability to support, advocate for and council student, successfully manage details independently and work within predetermined timelines; Ability to work within and navigate complex organizations to achieve outcomes; Excellent interpersonal skills, including the demonstrated ability to develop effective relationships and communicate with diverse populations and stakeholders; Ability to utilize data to inform decisions; Excellent written, and oral communication skills; Ability to work effectively to a wide range of audiences including students and their families, alumni, advisors, faculty and other administrators.
Preferred Skills, Knowledge and Abilities: Broad understanding of student services (academic and co-curricular) in a higher education setting; Experience developing and executing interventions for students that address curricular, career, and/or social barriers to student success and engagement; General knowledge of the range of student development and retention theories; An understanding of promising practices in one or more of the following areas: student success and retention, student engagement, student-alumni mentorship, student transition and development, behavioral science, and community and belonging in order positively affect key goals and outcomes; experience with case management systems, Microsoft Office, Starfish by Hobsons, and PeopleSoft or other student information system
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