Service Center Representative, School of Theology and Ministry
Location: Chestnut Hill, Massachusetts
Internal Number: 5143
Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,445 full-time undergraduates and 5,125 graduate and professional students. Ranked 35 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1.2 billion, and an endowment in excess of $2.8 billion.
Reporting to the Associate Dean, Finance and Administration, the Service Center Representative provides a prompt, efficient and professional response to walk-in, telephone, and e-mail requests received from School of Theology and Ministry (STM) student, faculty and staff in a diverse set of areas including course registration as well as fiscal and operational processing.
Responsible for a variety of inquiries received from STM personnel in all ancillary support areas. These include hospitality (reception / desk coverage), back-office operations, event management, student worker oversight, and student course registration. Additionally, the incumbent receives the necessary cross-training to allow him/her to handle other areas supported by the Service Center.
Essential Functions Office Functions Directs all phone calls and visitors. Handles all incoming and outgoing mail, UPS, FedEx, etc. Performs copying and coordinates use of the copier/printer/scanners. Books the facility as requested. Assists administrative leadership with travel arrangements and appointment scheduling, including handling student appointment requests. Assists faculty with administrative requests, including coordination of student appointment calendars. Maintains all supplies and forms. Academic Services Processes all course registrations for STM including cross-registration with Boston Theological Institute and other schools. Escalates enrollment and aid issues to the STM Assistant Director, Financial Aid and Academic Services. Processes transfer credits (if needed) for students. Proctors doctoral and other exams when required. Coordinates attendance confirmation for courses at the start of Fall, Spring, and Summer sessions. In collaboration with the Associate Dean, Academic Affairs, develops class list binder for building emergencies each semester. Serves as liaison with superiors of religious orders to provide grade reports/registration information each semester. Manages STM student files.
Additional Services Coordinates room reservation process for Simboli Hall with Event Management and Student Services. Processes room reservation requests and approvals through the Event Management online reservation system. Manages internal Google calendars for Simboli Hall classrooms, conference rooms, and spiritual direction rooms. Approves student hours in Kronos. Processes Chapel Reservation requests through the Office of Campus Ministry online reservation system. Arranges logistics for special events, including reviewing Event Checklists with organizers and ensuring completion of necessary requirements; communicating with Event Management, the Office of Transportation and Parking, and BCPD; and coordinating travel arrangements for guest speakers. Administers the student conference funding process, coordinating conference opportunities, applications, committee approvals, and requests for reimbursement. Serves as liaison to Office of Residential Life Summer Housing Office to coordinate housing for STM Summer students. Responsible for inventory and ordering of office supplies. Serves as part of STM administrative team, participating in regular meetings and the overall life of the school.
Special Projects Works on special STM projects as assigned by the Associate Dean, Finance and Administration.
Position Details: Department: 051200 - STM Administration Position: 00011496 - Service Center Representative Grade: 2ND
Full-Time Equivalent Hiring Range: $38,700 to $48,400; salary commensurate with relevant experience.
Please submit a cover letter with your resume and application.
A successful candidate must be able to:
Multi-task, prioritize the workload, and demonstrate flexibility and teamwork within a customer-oriented environment. Exercise initiative to provide resolution of each request. Work independently and prioritize work as constantly changing demands prescribe. Manage others (students) and operate in a matrixed environment in which demands from multiple constituents must be balanced.
As the Service Center is the public face of the school, excellent hospitality skills and a pastoral presence will be critical to success. An extremely keen attention to detail. A high level of professionalism, discretion, and confidentiality is necessary.
Minimum Qualifications University Core Competencies These are the skills, knowledge, and abilities that reflect the mission and values of the institution and are critical to successful individual performance and organizational success. A baseline level of proficiency in each of the following competencies is required to perform the essential functions of any job role in the organization.
Teamwork, Customer Focus, Continuous Learning, Decision Making/Problem Solving, Communication, Applying Technology, Valuing Diversity, Big Picture Perspective, Openness to Change, Productivity, People Development.
Functional and Technical Competencies Must have clear and concise verbal and written skills and the ability to effectively communicate with clients. Ability to listen to gain an understanding of each customer's issue. Computer skills, including strong MS Office skills (Word, Excel) as well as specific technical packages as required (FileMaker Pro). Strong communication and organizational skills. Cooperative team player who works well independently and with others in a team-oriented, fast-paced environment.
Education/Training and Certification, Licensure, Registration Requirements BA preferred; advanced coursework in business or higher education management preferred. Background in theology and/or ministry preferred.
Experience 1-2 years of prior customer service experience required. Prior experience with PeopleSoft preferred. Strong computer skills with proficiency in Microsoft office, which includes Word, Excel, FileMaker Pro and PowerPoint software Superior customer service, written, and oral communication skills. Strong attention to detail, the ability to multi-task, work independently, set deadlines, and work well under pressure. An appreciation of and orientation to changing technologies, especially related to new digital and social media. Ability to represent Boston College and the School of Theology and Ministry in an outgoing and professional manner. A demonstrated ability to write and edit a variety of professional documents. Proficiency in Spanish preferred. Experience with HR administration and transaction processing strongly preferred.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Boston College conducts background checks including education, and verifies COVID-19 vaccination as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.