The Admissions Department seeks an Assistant Director of Admissions (Admissions Officer) who will support the enrollment efforts of the AACSB accredited Johns Hopkins Carey Business School by serving as an Admissions/Enrollment Officer for an assigned set of part-time and/or full-time programs. Carey offers a full-time MBA, part-time/online MBA, and numerous online and full-time Master of Science and certificate programs. Recruitment and enrollment activities include conducting in-person and online information sessions, directing open house programs and guiding prospective students from inquiry through application and into the deposit and registration phase of enrollment. The position works as a part of the Admissions Office team and collaborates with Academic Programs, Financial Aid, Student Services, and Career Development to coordinate school-wide recruitment activities. This position requires professionalism, strong communication skills, a team-oriented approach, and a solid understanding of application management in a fast-paced higher education sales environment. Some evening and weekend work is required.
This position is expected to be onsite at Carey at least 3 days per week.
Specific Duties & Responsibilities:
Application Review and Admissions Decisions:
Communicate with applicants and admitted students through in-person meetings, e-mail, text messaging, video and telephone conversations, and other emerging technologies.
Interview applicants (when necessary based on program) in person or video call,
Review applicant files, and recommend acceptance or denial based upon admissions criteria.
Research questions, respond directly to applicants and refer matters as appropriate.
Provide information to students on program eligibility, admissions application process, deadlines, and requirements.
Proactively engage with prospective students and help them overcome potential barriers within the student enrollment process.
Provide admissions procedure information and degree program information to prospective students
Research incomplete applications for missing documentation for student applications.
Contact applicants on a regular basis regarding the status of their applications and answer any related questions
Contribute to individual, team, and unit goals on a regular basis so that new student growth targets are met.
Accurately document, maintain, and track all prospective student and applicant interactions, information, and progression through the new student enrollment process in the CRM system.
Develop and implement a plan to convert assigned populations of admitted students to enrolled students.
Make scholarship recommendations utilizing current Carey Business School and JHU guiding principles.
During peak periods of application submissions, assist with status of files, contact students by phone or email to collect missing information and review admissions records for complete and accurate information and audits pending files for missing documents.
Provide data and reports in support of evaluating enrollment strategies.
Provide program and degree requirement information to prospective applicants through E-mailing, telephone conversations, individual meetings, and recruiting events.
Recruit applicants from diverse backgrounds via open houses, college fairs, information sessions, individual consulting sessions, telephone inquiries, on-line chat/open houses and other developing technologies.
Work collaboratively with the Admissions team, faculty, staff, and administration in addressing outreach and recruitment challenges and opportunities.
Minimum Qualifications (Mandatory):
Bachelor's Degree from a regionally accredited college or university required.
One year of related experience required.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Demonstrated track record in meeting sales goals in an educational or other related environment.
Master's Degree from a regionally accredited college or university strongly preferred.
3-5 years of related experience in higher education student recruitment and admissions preferred. Consideration for backgrounds in both non-profit and/or for-profit higher education.
Previous experience with Slate or other student application and CRM platforms preferred.
Special Knowledge, Skills & Abilities:
Excellent sales ability; must be able to recruit in highly competitive market
Requires a high degree of professionalism.
Knowledge of higher education student recruitment and enrollment, especially at the graduate level.
Knowledge of emerging technologies to support admissions and student recruitment.
Exceptional public speaking, verbal, and written communication skills; with the ability to communicate professionally and effectively at all organizational levels, and with diverse ethnic, cultural, and socio-economic constituents.
Strong customer service skills.
Ability to work collaboratively and build solid working relationships with the admissions team, faculty, staff, administration, and outside corporate partners.
Proven ability to assess priorities, with the ability to respond quickly to changing needs and to balance competing responsibilities.
Must understand how data is used to manage the prospect funnel from inquiry through enrolled student
Strong organizational, administrative and problem-solving skills.
Strong attention to details.
Ability to work independently, both on- and off-site.
Evening and/or weekend work required.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Admissions Officer Working Title: Assistant Director, Admissions - Enrollment Role/Level/Range: ACRP/03/MC Starting Salary Range: $43,871 - $64,000 annually (commensurate with experience) Employee group: Full Time Schedule: M-F 8.30am - 5.00pm(specific hours varies) Exempt Status: Exempt Location: JH at Harbor East Department name: Admissions Personnel area: Carey Business School
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.