The George Mason University, Mason Care Network, invites applications for an ADVANCE Success Coach. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Division of University Life's Student Success Coaching:
The Division of University Life's Student Success Coaching unit is a hub for student engagement for all first-year freshman and transfer students. The Student Success Coaching unit promotes increasing the retention rate of incoming students by connecting students to campus resources and helping students set and achieve academic, career and personal goals. The unit provides incoming students access to ongoing mentoring, advising, and coaching from professional and student staff that maintains university-wide and college-specific knowledge to ensure the success of Mason's incoming student population.
About the Position:
Reporting to the Assistant Director for ADVANCE, the Success Coach will oversee the implementation, execution, and day-to-day supervision of the student services and success components of the ADVANCE program. The Success Coach must have a strong understanding of the partnership between Mason, the other commonwealth institutions, Northern Virginia Community College (NOVA), and be able to leverage that knowledge to ensure students are able to take full advantage of the program. The Success Coach will lead efforts to assist participating students throughout the duration of their time in the program.
We seek a candidate who is able to lead change and innovation in a complex environment, support the development of professional staff, collaborate across colleges and departments, and contribute to the overall goals and objective of the unit.
Serves as constant and immediate source of support for students; highly visible, extremely accessible, well known, and available at Mason, NVCC campuses, and online;
Monitors student progress and performance, analyzes problem areas, determines solutions and conducts intervention activities and processes for students;
Provides proactive advisement and coaching for continuing students in the ADVANCE program;
Provides base level academic advising for students as they transition into Mason fully; advises on initial use of 4-year course sequencing plans and refers to major-specific advisor upon full transition to campus.;
In collaboration with campus retention efforts, implements student success and retention strategies; matches students with the appropriate resources to aid in their success;
Trains students and assists in their development and understanding of Mason and co-institution policies, curricular and co-curricular opportunities in order to optimize their experience;
Provides support for student and campus engagement through familiarity with campus programs and resources, involvement opportunities, and career development support;
Interprets and provides rationale for institutional policies, procedures, and requirements;
Collaborates with Enrollment and Orientation teams to facilitate the successful transition of students into institutional activities at both George Mason University and co-institutions that aid in student success;
Works with a variety of individuals on campus to understand, monitor and convey all aspects of curriculum, sequencing, scheduling, registration, university policies and procedures, and student concerns and needs;
Assists students daily with solving a wide-range of problems in navigating institution and program infrastructure;
Knowledgeable in all aspects of the student experience to include, enrollment, advising, student services and retention; works collaboratively with teams of professionals who will inform, advise, and identify pathways for admitted and current Advance program students for early integration, support, and degree completion;
Monitors and records progress of individual students, maintaining records of individual student data in accordance with the Family Educational Rights and Privacy Act (FERPA);
Ensures timely turnaround of services, unit benchmarks, customer service standards, and key performance indicators while achieving performance goal;
Identifies systemic barriers that inhibit student progression through programs, and works to eliminate procedural barriers at all levels of institution.
Bachelor's degree or equivalent combination of education and experience;
At least two years of professional experience with or demonstrated knowledge in one or more of the following areas: academic advising, success coaching, orientation, disability services, veteran's services, career services, student involvement, and student rights and responsibilities;
Familiarity with cognitive development theory of college age students and/or career development theory;
Experience working with transfer students, particularly adult degree students;
A proven track record working in Student Affairs, Student Services or Higher Education Administration;
Ability to analyze and solve problems, coordinate and organize meetings and/or special events;
Ability to analyze course prerequisites and graduation requirements;
Ability to work successfully with special student populations including, but not limited to, first-generation, veteran, low income, adult, and underrepresented individuals;
Demonstrated effectiveness in managing academic student success programs and services;
Familiarity with Constituent Relationship Management (CRM) software, database software and student information systems;
Strong written and oral communication skills as well as strong student service orientation required;
Ability to work independently as well as function as part of a team;
Ability to analyze problem situations, identify feasible solutions, and present recommendations in a concise, logical, and systematic manner;
Demonstrated commitment to and sophisticated understanding of issues affecting the academic achievement and retention of students from diverse backgrounds.
Experience serving and supporting diverse student populations.
Success coaching certification;
Master's degree in higher education, Student Personal, Counseling or related field;
Experience with educational database management systems and customer relationship management systems (CRM);
Prior experience in academic advising or working with student coaching programs;
Demonstrated experience with leadership, communication, program development, and administrative skills in their previous experience and interview process.
Salary: $50,000 - $55,000; commensurate with education and experience
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.
George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.
Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study.
We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.
George Mason: Patriotism Personified.
George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.
We Are in Virginia. But We Serve the World.
Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.
Washington, D.C.: Land of Opportunity.
Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation.
At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer.
You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.
There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services.
In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.
Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.
Enriching Work Environment.
We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.
Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.
We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.
While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.
We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.
Interacting with people from a variety of backgrounds will:
• Widen your outlook of the world,
• Show you how to work and collaborate with people of differing views,
• Expose you to new perspectives from people with disparate life experiences, and
• Give you the social skills to interact with all kinds of people.
Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.
Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.
Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures.
We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.
Social and Cultural Venues.
Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.