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Contact Center Specialist
Position Number: CCS001Department: Enrollment Management (Adm)Employment Type: Time Limited - Full-timeMonths Per Year: 12Essential Duties and Responsibilities: As a Student Services and Care Management Specialist at UNC Charlotte, your role is to deliver an extraordinary customer service experience for our students and families making it easier to navigate their college experience. You will:  Manage a high volume of student and family service requests via inbound telephone calls, email, in person and virtual meetings.  Continuously learn and respond to questions regarding University policies and procedures related to admissi


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