Tidewater Community College has served South Hampton Roads â“ both students and employers â“ for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCCâ™s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
POSITION SUMMARY: The Retention Coordinator is responsible for planning, organizing, and coordinating retention initiatives for the college. The position coordinates academic and student support services and workshops and provides individual and small group consultative and coaching services designed to assist students with developing and implementing skills and strategies to succeed academically. The coordinator reports to the Dean of Student Retention and is also responsible for working with the appropriate individuals in the Vice President for Student Affairs office to ensure that retention initiatives remain consistent college-wide, data are continually and uniformly gathered and reported, and the retention initiatives are continually assessed to facilitate improvement and revision.
Supervise support staff assigned to the office. Specific responsibilities include:
Oversee day-to-day work of the Retention Advisors
Recruit, supervise and evaluate employees
Assure orientation and training of new employees and continuing professional development of all employees to meet the changing needs of a diverse student population by keeping current on counseling practices, trends, developments, and resources.
Work with other departments to ensure college-wide consistency of materials, training, and delivery of retention initiatives.
Work with the Office of Institutional Effectiveness to continually assess retention initiatives; requesting statistical reports and writing/creating reports using statistical analysis.
Prepare and manage a budget to order supplies, materials, and marketing tools for all aspects retention using sound fiscal procedures.
Coordinate the collegeâ™s Early Alert program:
Coordinate Early Alert training and information sessions for faculty.
Serve as a representative/member of the collegeâ™s Early Alert Team, providing ongoing assessment and improvement of the Early Alert system on a college-wide basis.
Maintain accurate records of campus Early Alert participation and outcomes using Navigate to generate reports as needed.
Develop, plan and coordinate comprehensive retention initiatives in order to meet the academic, career and personal developmental needs of potential and current students to include but not limited to:
Student support groups
Academic support services for students in academic difficulty:
Assist with developing, planning, and coordinating the academic advising program for students in academic difficulty; provide guidance to at-risk students in the development of academic plans, selection of courses to meet program, graduation, and transfer requirements and registration procedures by using knowledge of sound academic advising, curriculum/course requirements, and policies and procedures of the admissions/enrollment, business, financial aid and veterans affairs offices.
Organize and implement a retention program for students in academic difficulty in order to support faculty in their instructional objectives and to encourage students to seek assistance for course success by devising systematic referral, follow-up and feedback procedures and by using interpersonal communication skills.
Develop and conduct workshops and small group activities on issues of academic success
Provide faculty professional development focused on retention.
Ensure comprehensive engagement with faculty and communication about at-risk, retention programming.
Knowledge of counseling principles, policies, and practices especially as applied to higher education.
Ability to work with staff from college-wide offices to plan and implement student academic advisement, retention, career and personal counseling programs.
Demonstrated knowledge and experience or training in developing and implementing retention strategies and programs for student success.
Ability to supervise the work of the office and evaluate staff while building a highly effective working team
Ability to work independently and as a team player.
Ability to make oral and written presentations,
Ability to organize and analyze, to negotiate and communicate effectively while establishing cooperative working relationships with a diverse array of individuals.
Ability to interpret college policies and procedures; resolve issues, resulting in mutual respect and tolerance for varying points of view.
Ability to interpret data, strong analytical skills including data gathering, analysis, assessment and evaluation, and evidence-based planning.
Ability to write/create reports using data analysis.
Demonstrated skill in managing budget, equipment and institution resources.
Masterâ™s degree in counseling, student personnel services, adult learning, higher education, or a related field from a regionally accredited college or university.
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.