Job Description Summary: The primary responsibility of the Campus Assistant Director is to ensure the viability of that location. To that end, key expectations are student recruitment and enrollment for all modalities of instruction for learning products offered, overseeing the operations of the physical location, and participating in the maintenance of local licensure for the campus. In this endeavor, the Assistant Director will manage local relationships; coordination and support of regional recruiting and academic organizations; and development and execution of unit plan to support regional and university plans, directives, and regulatory compliance.
Minimum Qualifications Functional/Technical Skills Strong sales/recruitment skills Ability to establish and maintain effective working relationships with community organizations and the general public Strong computer skills, especially with the Microsoft Office suite of software; also must be able to utilize video conferencing, soft phones, and messaging as colleagues are located throughout the US Ability to communicate effectively both orally and in writing, must be able to work with university constituents at all levels, including faculty and deans.
Requisite Experience Sales and Marketing experience with proven record of success Previous management or supervisory experience
Requisite Education Masters Degree
Essential Duties In the primary role of overseeing recruitment and enrollment for their location, Assistant Directors will:
Collaborate with VP of Business Development, Regional Recruiters/RCs, & Office of Corporate Partnerships on developing strategies to create and market effective enrollment & financial opportunities for the campus
Identify and develop relationships with community organizations for recruitment or partnership opportunities
Ensure staff are providing a high level of student service for enrollment and retention
Operational oversight of the front line staff, including scheduling, coordinating work, maintaining student records, responding to student complaints, and referring students to appropriate resources/departments/personnel.
Handles difficult phone calls and situations from prospective students, parents, and counselors.
Promotes student retention by demonstrating an understanding of students areas of interest, college community resources, scholarship opportunities, & difficult financial & personal issues surrounding students lives.
Coordinates and attends on and off-campus events such as information sessions, college/job fairs, group presentations, and more
Drives university strategies at the campus level through coordination and collaboration with national and regional team members
Ensures a high level of student engagement is communicated at all stages to improve retention efforts
Assists efforts with business and industry, community agencies, community organizations, educational institutions, internal departments, and more to build Webster visibility and brand awareness
Assures that all staff under direct reports have established and communicated accountabilities and performance expectations.
Assures that performance appraisals are conducted on time.
Leads the unit in cooperation with the market area and region to maximize enrollments and control costs in support of University long- and short-term operational and strategic plans
Supports and coordinates with centralized functions (Centralized Advising, Centralized Scheduling, Admissions Engagement Center, etc.) to maintain student service and enhance retention
Prepare and submit reports as necessary to carry out functions of extended campuses including those required to stay within federal and state compliance (to include required VA and DoD reporting for applicable students).
Interviews, hires, and orients new faculty and staff of university policy and process
Directs operations at the extended unit, including planning and operating within an annual budget
Assistant Directors may have a role on centralized project teams that focus on moving forward new initiatives or address budget. Examples include:
Leading a functional team or project initiative
Supporting campus location opening, closure, or transition (location or function)
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.