Job Description Summary: The campus representative is a key member of the administrative team at the extended campus location. The representative will support the office as the face of the university in serving current and prospective students who contact Webster University office for assistance and support. This individual will make expert referrals to move students to those staff members best able to support them in their specific needs. The representative will support the administrative functions of the extended campus, and provide support in enrollment and retention efforts. Reports to the Director or Assistant Director
Two years college coursework or equivalent experience
Organizational skills, must be detail-oriented
Computer literate, proficient in Word, Excel, Outlook and other standard office-related programs
Ability to process documentation (applications, forms, etc.) and establish and maintain records of such
Ability to communicate effectively, both orally and in writing, as well as via electronic/web meetings, as the majority of Webster colleagues are at other campus locations
Ability to work effectively with others, and to assist staff, students, faculty, and the public cooperatively and courteously
Preferred Qualifications Previous experience working in an educational setting a plus
Responsible for providing support in all aspects of extended campus administration including, but not limited to, student information, CRM input, regulatory tasks, registrations, and other processes that may be campus-specific.
Answers telephone, schedules appointments, greets and directs visitors/students.
Assists staff, students, faculty, and the public by responding to inquiries, requests for information, and complaints.
Analyzes and solves technical and/or systematic problems to ensure individual needs are met. Creates and maintains electronic and paper files
May be asked to represent the University at a variety of information and marketing functions and events
Provides student services to promote retention of current students and support recruitment of new students
Participates in the coordination of campus meetings and ceremonies such as faculty meetings and graduations
Serves as liaison and expert concierge to connect students with:
Online Success Coaching
Financial Aid Support
Academic Resource Center
And other services/offices as necessary
Extended campus staff (representatives, coordinators) will be called upon to serve on a geographically distributed team to support operational processes for the extended campus administration. It is anticipated that this would take no more than 50% of the individual employees time, and add a secondary (dotted-line) supervisory line.
In these centralized functions, employees may serve on a team providing one of the following services. This list as provided as an example of the types of centralized teams employees would serve on. This list is not exhaustive, and employees would only serve in a single functional role, they are not expected to participate in all roles:
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.