About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
Responsibilities: Manage the daily office functions of the General Studies Program and Program for Undeclared Students under the direction of the Director of GSP and Director of Program for Undeclared Students. This individual will coordinate and direct the flow of student services for more than 500 students, six academic advisors, work study students and a coop position. Thorough and firm direction, ensuring an office atmosphere responsive to student needs. Have a strong attention to detail and the ability to learn, and clearly explain to students, the University's policies and procedures. Must be able to accurately interpret student, parent, staff and faculty requests, effectively analyze the request and provide accurate referrals. Quite importantly, this position requires an ability to handle situations of student crisis and frustration. Responsibilities include serving as the front-line person for the Programs regarding undergraduate inquiries, requests for information and requests for appointments. Additionally, working with students in person and on the phone, maintaining daily front office operations, accurate and confidential record maintenance, coordination of appointments and meetings, advising students when appropriate, making referrals when necessary and liaising between students and university offices as appropriate. Includes diverse administrative tasks and special projects.
Qualifications: Bachelor's degree preferred. Minimum of two years of management/related office experience required, preferably in a university setting. Thorough knowledge of secretarial skills and various office procedures and systems. Extremely strong interpersonal and communication skills are essential. Ability to organize, prioritize, take independent action, work independently, make critical decisions, and handle situations of student crisis and frustration and to work with students, parents, faculty and staff on the phone and in person in a professional manner. Demonstrated record of taking responsibility, dependability, strong work ethic, and the ability to work successfully with undergraduate age students. Good judgment, discretion and problem-solving skills, ability to handle confidential information (student records). Excellent computer skills with flexibility to adapt to new technology and various computer/software applications.
Salary Grade: 52
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.