At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The Department of Economics is among the largest teaching and research departments at UC Berkeley, and is consistently ranked among the top five in its field worldwide. The department employs 15 departmental staff, approximately 45 ladder-rank faculty, and maintains a total academic membership of approximately 70 including joint appointments, lecturers, visiting faculty and active emeritus. The size of the Economics student services operation overall rivals that of many schools or colleges at Berkeley, with 1,500 undergraduate majors, 700 degrees annually, 140 PhD students; 800 graduate PhD applications, 200 academic student employees, each year; 150 courses with 40,000 student credit hours annually, 100 visiting concurrent enrollment students, and over $6M in teaching funds and in fellowship funds.
The Director of Student Services has full functional responsibility for planning, directing, and evaluating the entire range of student affairs and services within the department of economics. The Director of Student Services supervises and oversees the professional development of a team of 7 staff, including 3 assistant directors who supervise advisors, peer advisors, work studies, and academic student employees. This position both manages while developing programs and services, regularly reviews and formulates policy and process improvements as needed; provides leadership for the entire range of student services functions with a high-degree of autonomy; communicates clearly verbally and in writing, at the highest levels; and, works closely with the director of administration, faculty chairs, departmental committees, and the departmental management team. The director of student services is central to all high-level decision making within the department. All efforts by the Director of Student Services require the ability to strategically plan and to understand how departmental functions fit together with the overall mission and educational objectives.
Student Services Leadership and Management
The Director of Student Services has full functional responsibility for planning, directing, and budgeting the entire range of student affairs for the undergraduate and graduate programs, including scheduling and enrollment management, outreach and admissions, advising and degrees, curriculum and faculty planning, including summer sessions, programmatic development and policy, graduate placement, concurrent enrollment revenue programs, event and commencement planning, hiring of graduate student instructors, Disabled Students' Program (DSP) related activities, and all supporting financial management.
Interprets and maintains expertise in complex and changing university, campus and college student services requirements and policies and analyzes impact of changes on department. Advises the director of administration, chairs, faculty, and staff on the formulation of related department level policies and procedures.
Applying advanced academic advising concepts and experience, identifies and refers for resolution intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises. Department agent in interventions for students emotionally or psychologically at risk. May personally provide academic advice to students on academic progression and requirements. Provides advice to instructors about complex issues concerning grades, DSP accommodations, suspected academic misconduct, and other procedural/policy matters.
Represents the student services unit to the University community and relevant external constituencies. Supports and develops industry partners with which to connect graduate and undergraduate students. Works with development staff on various events, alumni outreach communications, newsletters, and department fund raising campaigns.
Oversees student services communications, drafting and reviewing as needed. Coordinates and oversee updates to the student services web pages.
Direct oversight of high-level, high-profile concurrent enrollment (visitor) program, which functions within current programs and requires detailed planning and analysis.
Supervision and Staff Management
Leads and manages a team of 7 staff, including 3 Assistant Directors directly who, in turn, manage advisors, peer advisors, work studies, and academic student employees. Makes decisions on performance, salary actions, hiring decisions and other human resources related issues.
Communicates regularly with staff to ensure implementation of team initiatives and projects. Trains staff on new and established policies and procedures. Ensures effective training and balanced workloads, reallocates responsibilities and tasks as needed.
Serves as highest level resource for faculty and staff for all matters related to student services. Provides direction to professional student services staff on the more complex issues encountered. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives.
Works effectively with people from diverse cultures on such issues as performance management, organizational changes, work place climate, and other related issues.
Strategic Planning and Program Development
Working with the director of administration, leads analysis, forecasting, and strategic planning efforts as they relate to student services. Builds and maintains the administrative and organizational capacity of the department's student services unit. Regularly evaluates the effectiveness of student services, including implementation of annual exit surveys. Establishes goals and objectives with autonomy, works within their context, and regularly produces reports and communications central to the department review process.
Uses knowledge of assessment in student affairs to determine student and faculty needs, develops programmatic changes to address them. Analyzes, develops, and modifies programs, methods of advising and procedures in student services to integrate University and department directives within student services. Coordinates and analyzes annual exit surveys.
Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote access, opportunity, diversity, climate, and students' academic success.
Financial Management and Budgeting
Plans and forecasts with the Director of Administration and Director of Finance the student services budgets for the organization (over $6M total in administrative and teaching funds). Primary budgets include summer sessions, concurrent enrollment, graduate fellowships and the Temporary Academic Support (TAS); secondary budgets include advising and outreach programs, commencement, and student organizations.
Decides which resources will be committed to goals and objectives and how they will be allocated.
Maintains and updates working knowledge of student affairs administration by participating in campus organizations, networking with peers, and attending professional association meetings. Takes appropriate classes in supervisory /management or student affairs-related topics.
Keeps current with national trends related to both graduate and undergraduate academic advising as well as best practices in student affairs administration.
The Department of Economics provides $1,500 annually toward professional development.
Demonstrated leadership and supervision experience within a complex student services unit.
Proven managerial skills in monitoring/assessing staff through performance management, coaching, and professional development.
Knowledge of strategy development and implementation, data gathering and analysis approaches, and communication strategies. Background in strategic planning, assessment and project management.
Knowledge of, or can quickly learn, campus and College procedures, processes and policies.
Successful experience advising faculty and students. Academic advising experience in individual or group settings. Knowledge of student advising and counseling techniques and of current trends in academic advising at the university level.
Knowledge of, or can quickly learn, University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Must have multicultural competencies and ability to work with diverse populations. Embraces the strategic goal to create an equitable and inclusive program that fully honors the diversity of our students, faculty and staff, and expands possibilities for those from underserved backgrounds and communities.
Abilities in problem identification, reasoning, ability to develop original ideas to solve problems, using persuasion and leadership. Flexibility and adaptability to changing conditions.
Excellent computer skills, such as Word, Excel, and PowerPoint (and web-based tools).. Knowledge of common University-specific computer application programs.
Strong verbal and writing skills.
Bachelors degree in related area and/or equivalent experience.
Master's degree in Higher Education Administration, Advising, or related field and/or equivalent experience/training.
Experience with student services and advising at UC Berkeley and/or equivalent experience/training.
Salary & Benefits
Annual salary will be commensurate with experience within the range of $110,000-$125,000.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.
The minimum posting duration for this position is 14 calendar days. The department will not initiate the application review process prior to August 26, 2021.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.