The Student Success Center's Success Coach is responsible for the tracking, assisting, and monitoring the progress of an assigned cohort of students. Specific responsibilities include but are not limited to providing advisement support, developing and conducting workshops, monitoring student academic progress, supporting continuous student enrollment, and ensuring students receive information on available academic and student support services. Documentation of services and student progress is an essential requirement of this position. Evening and/or weekend hours may be required.
Typical Work Activities:
1. Provide support for participants on both a scheduled and drop-in basis to include but not limited to providing information, support, and resources about advisement, academic requirements, financial aid, career planning, employment, and 4-year college transfer.
2. Use a case management approach to guiding students in managing their academic experience and engaging them in activities that support their success (tutoring, personal counseling, workshops on self-management, etc.).
3. Monitor and document student progress at the College through frequent individual meetings, monitoring of mid-term reports, and advance registration.
4. Serve as a technical resource for faculty and staff to identify campus connections and resources that foster student retention.
5. Support activities related to the enrollment process, orientation, advisement and additional functions as required by the Assistant Vice President of Student Services.
Performs other related duties as assigned.
Ability to relate to a diverse student population; ability to relate to all members of the college staff and faculty; ability to manage multiple functions; ability to operate computers; ability to prepare and make presentations to groups, ability to prepare written reports, ability to physically perform the duties of the position.
Bachelor's Degree in Education or Counseling or a Bachelor's Degree and the equivalent of four months (one semester) full-time experience working in an educational environment; demonstrable effective written communication skills; experience interacting with a diverse population.
Special Instructions Summary:
Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:
cover letter that addresses each of the qualifications
names and contact information for three (3) current, work related references
Incomplete packets will be rejected for lack of information.
NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 5,214 students (Fall 2018 semester). The student to faculty ratio is 17:1, providing a high degree of personalized attention for students. The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls. NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. Our college nurtures and empowers its students in ways that recognize and value our common humanity ...as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life. The College operates through a collegial model of shared governance and is accountable to meet the highest standards of professionalism and integrity. NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.