About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations-in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant-are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs- in a variety of on-campus and online formats-lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Assistant Director is a member of the Student Accounts Office in Student Financial Services. This position requires an energetic, innovative, decisive, student focused individual. The Assistant Director will assist with the administration and management of all Student Account functions.
Responsibilities: General responsibilities include: supervision of administrative and student staff, all customer service engagement, system maintenance, processing student invoicing, 3rd Party Billing, managing and processing student refunds, managing the holds process, managing and maintaining all payment processes and systems for a billion+ dollars per year for US campuses. The Assistant Director will also engage in the management of multicurrency invoicing, payments and systems for Canadian campuses and any other future international Northeastern campus locations. The Assistant Director will be a liaison for campus partners, including Treasury, NUSHP, all colleges, Finance, Registrar and Financial Aid. The Assistant Director will work with outside vendors including Flywire, Financial Force, Ellucian and others. This position will work with outside collection agencies, including negotiating and deciding any settlement offers from students. The Assistant Director will represent Northeastern at Open Houses, Student Welcome Days and any other events required.
3-5 years experience in Student Accounts
Bachelors degree required
Strong management skills with the ability to implement and manage multiple projects
Knowledge of Student A/R performance metrics
Excellent technical skills
Excellent customer service skills
Strong oral and written communication skills
Strong analytical skills
Must be decisive and results oriented
Creative thinking and solutions oriented
Demonstrated ability to work in a diverse environment
Ability to thrive in a fast paced, changing environment.
Salary Grade: 11
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.