UCSC Statement UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
Initial Review Date (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The Initial Review Date (IRD) for this position is: 08-16-2021
Dept Marketing Statement The Office of Undergraduate Admissions generates, reviews, and processes in excess of 67,000 applications and serves approximately 38,000 campus visitors each year. The office has 44 career staff, 45-50 part-time/temporary staff, and 150 student staff. Staff work locally and regionally throughout California and the nation.
The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees.
Since its founding in 1965, the University of California, Santa Cruz, has grown from 652 students to nearly 19,000 students (2017-18) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings.
A campus with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the campus into smaller living/learning communities. For more information, visit: https://admissions.ucsc.edu/
Involves developing and implementing programs for student outreach, recruitment, and admissions for the university and / or school / college / department within appropriate constituents and communities; and educating the public about admissions requirements, policies, and processes.
Under the general supervision of the Assistant Director of Admissions - Special Events, the Campus Tours Coordinator oversees the general operations of the tours program, participating in daily tour management, helping to develop and improve virtual tours, helping to plan and implement annual campus tour events and tour guide recruitment, hiring, training, and assessment.
The incumbent communicates with various internal and external partners to assist with the management of the logistics of many types of visits of varying size and scope. These visits will include daily on-campus tours, school and community-based group tours, ADA compliant tours, virtual tours, and tours for VIP's visiting the UCSC campus. The position liaises with contacts at high schools, community colleges and community-based organizations to understand the needs of different visiting student groups and tailor the tour's experience to fit their needs. The incumbent also works closely with the Outreach, Recruitment and Yield team, within Admissions, to assist with the coordination and implementation of on-campus tours.
The incumbent recruits, trains and supervises the tours' student workforce called Student Life and University Guides (SLUGs). As a part of this process, the position develops recruitment and hiring practices to ensure campus tour guides reflect the diversity of the campus. The incumbent plans and implements trainings for the student workers, develops training materials and assessment tools to ensure SLUGs readiness to lead tours. Additionally, the role develops and implements a mentoring program to increase guide retention and makes recommendations for improvements to the Campus Visits Program.
The incumbent will be quick on their feet, takes initiative and will be a problem solver. The incumbent will use data-driven strategies to assess the effectiveness of the various tours given on campus and uses that information to suggest improvements and implement changes. The incumbent will work under general supervision, own their work, multitask and see assigned projects through to completion. A successful incumbent will possess a startup mentality, passion and the tenacity for making UC Santa Cruz relevant to the world.
Pay, Benefits, & Work Schedule Salary Information: $55,100 - $58,000/Annually. Salary commensurate with skills, qualifications and experience.
Job Duties 35% - Oversees daily operations of Campus Visits Program. Coordinates all in-person and virtual tour logistics and responds to needs and inquiries (phone, mail, email, in-person) directed to campus tours. Manages student work schedules, and resolves all scheduling challenges to ensure campus tours take place as scheduled.
30% - Recruits, hires, trains and supervises student workers within the Undergraduate Admissions tours program. Plans and implements regular trainings for Student Life and University Guides, developing training materials, mentorship programs and assessment tools to ensure Student Life and University Guides are ready to lead tours. Works with the Admissions staff to carry out special assignments and projects involving campus tour guides. Ensures that all requisite hiring policies and procedures are followed and that the tours student worker group reflects the diverse student body of UCSC.
10% - Contributes to the development of new outreach and yield efforts as they relate to tours development and coordination. Plans and manages all campus tour logistics for outreach and yield events (on campus and virtually).
10% - Serves as primary liaison for prospective students and parents when they visit the campus. Makes presentations as needed and provides in-depth information to prospective students and their parents on admissions requirements, prerequisite major courses, programs and curricula, financial aid criteria in school and community-based organization settings. Coordinates, and oversees scheduling of on-campus admissions presentations and informational sessions to campus tour guests. Delivers presentations as needed.
5% - Manages and oversees the use and maintenance of web-based tours platforms, including: online reservation programs, Zoom sessions and the Admissions CRM tool. Identifies new technology and tools that will improve the operations of the campus tours program. Establishes and maintains relationships with campus partners related to the maintenance and operations of these web-based platforms.
5% - Uses extensive knowledge of department requirements and applicant pool, to assess the applicants' overall record and experience for final admissions determination and recommendation. This includes assessing frosh and transfer admissions applications and performing course-by-course evaluations for transfer credits.
5% - Performs other functions as assigned.
Bachelor's degree in related area and/or equivalent experience/training.
Experience with tours program logistics or similar functions.
Knowledge and experience using standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.
Excellent verbal communication skills with the ability to provide and receive clear, concise information, and to effectively communicate and present complex, technical information in professional settings with co-workers, prospective students, their families and the general public.
Excellent written communication skills.
Ability to work under the pressure of immediate deadlines and constantly shifting priorities.
Knowledge of project management including program design, implementation, and evaluation.
Outstanding organizational skills to establish priorities, handle large workloads, evaluate outcomes, and manage multiple activities to meet unit, campus, and system-wide goals and deadlines.
Strict attention to detail.
Experience in recruitment, motivation, goal setting and evaluation of student staff or similar populations.
Experience supervising, training and developing staff, preferably student staff.
Ability to analyze data, including return on investment, in order to assess the efficacy of outreach and recruitment programs.
Thorough knowledge and experience working with a diverse student population.
Working knowledge of Oracle/PeopleSoft Campus Solutions system and CRM Systems, as well as other student-based computing environments.
Knowledge of UC admissions practices and procedures, including undergraduate evaluations and transfer credit policies.
Experience with the online UC A-G Course List and ASSIST transfer student information resource.
Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs at colleges/universities and specifically at UC, and/or specific colleges and schools.
Knowledge of languages in addition to English, both oral and written.
Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to travel in CA and other US destinations.
Ability to work occasional evenings and weekends.
Ability to move boxes weighing up to 25-30 lbs. with or without accommodation.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
Safety Statement All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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