The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today's brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We are looking for mission-driven problem-solvers who can thrive in CTY's diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.
CTY Online Programs provides online educational experiences to tens of thousands of academically talented students each year. CTY is hiring a Senior Business Analyst to support CTY Online Programs. The Senior Business Analysts will collaborate with internal stakeholders to improve business processes, enhance organizational structures and policies, and implement new/improved technical solutions.
Specific Duties & Responsibilities:
Analytics and Problem Solving
Elicit, organize, analyze, and prioritize business, user and functional requirements
Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within the areas of registration, billing, financial aid, and possibly academic advising administration
Use analytic and process management tools to effectively gather and analyze data in order to improve business processes and workflow in these areas
Efficiently gather and synthesize data, conduct research, and summarize conclusions
Establish knowledge of financial, business, and technological practices around CTY and the university in order to effectively support projects
Partner with stakeholders to develop product strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions;
measure and evaluate the success of solutions;
present roadmaps and progress to executive stakeholders; and
perform project management duties
Assess change readiness among stakeholders identifying and helping mitigate implementation barriers and risks as needed
Stakeholder Relationship Management
Engage others in developing innovative solutions to important, highly complex strategic and operating problems
Effectively lead stakeholder interviews and process design sessions
Work closely with stakeholders to understand and translate their functional needs into technical requirements. mindful to create new ways of working, not just automating existing processes
Build strategic working relationships with critical stakeholders in Online Programs and across the organization and enterprise
Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance
To Accomplish These Duties, the Individual Will:
Implement advanced strategies for eliciting and analyzing requirements
Coordinate work with professionals from multiple functional departments (including enrollment management, financial aid, student accounts, in-person and online programs, IT, Human Resources, and more) and facilitate collaboration among these diverse stakeholders
Create business process documentation, business process models, and other artifacts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Minimum Qualifications (Mandatory):
Bachelor's degree is required.
Minimum of 4 years of related work experience demonstrating increasing responsibility.
Master's Degree strongly preferred.
Experience in higher education, financial analysis, project management, student services (particularly billing, registration, and/or financial aid) is desired.
Outstanding problem solving and critical thinking skills
Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment
Success with business process design and improvement initiatives
Excellent communication skills, including the ability to listen and effectively synthesize information from subject matter experts; the ability to write and present clearly and concisely; and the ability to facilitate effective meetings and engage participants
Capacity to quickly earn the trust of others and develop positive working relationships across the organization
Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio)
Ability to sit in a normal seated position for extended periods of time
Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery
The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings
Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.
General Information About Our Team
Are resourceful, flexible, and interested in performing challenging work to lead to business transformation across the university
Thrive in a fast-paced environment that encourages problem solving and creativity
Enjoy working both alone and as part of a cross-functional team
Are not intimidated by working with university stakeholders at all levels, including executives
Are comfortable with ambiguity but also willing to ask questions and take direction
Are comfortable with the idea of prototyping and iterating to get at the best solution
Consider ourselves lifelong learners. We enjoy taking professional development classes to grow within our work and talk about our hobbies and passions outside of work
Are intellectually curious. We think it's interesting to think and talk about new technologies and ways of doing things
Value relationships and consensus but are not afraid to challenge the status quo and ask questions when needed
Applicants must be authorized to work in the US.
This role is eligible for full-time remote work.
All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
Classified Title: Business Solution Analyst Working Title: Senior Business Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: $69,140 - $95,005 Employee group: Full Time Schedule: M-F, 8:30 AM- 5:00 PM Exempt Status: Exempt Location: Mount Washington Campus/eligible for full-time remote work Department name: 10000092-Finance and Administration Personnel area: Academic and Business Centers
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.