Front Office Support (ASA II) / Services to Students with Disabilities
California State University, San Bernardino
Location: San Bernardino, California
Internal Number: 2400281
Front Office Support (ASA II) / Services to Students with Disabilities California State University, San Bernardino
Job No: 501299 Work type: Staff Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time
California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.
At CSUSB, you can:
Build your future
Work with the best
Be your authentic self
Focus on you
Make a lasting impact
Work for a purpose that is greater than your own
Bring everything you are, become everything you want
The Office of Services to Students with Disabilities (SSD) is committed to providing eligible students accommodations that ensure equal access to learning and equal opportunity for academic success. SSD also works with its student advisory board as well as CSUSB faculty and staff to raise campus-wide awareness of issues related to disability, accessibility, and equity.
Since 1978, CSUSB has experienced dynamic growth in its population of students with disabilities. At California State University, San Bernardino (CSUSB) there are over 1,000 students with verified disabilities served by the SSD office. SSD provides the necessary support services instrumental for the achievement of chosen academic goals. Services are critical to a student's success; therefore, needs are assessed on an individual basis. This highly personalized approach has enabled SSD to successfully help thousands of students achieve their chosen academic goals.
Under direct supervision, the incumbent will provide direct services to students with disabilities and related staff/faculty support of facilitating student services, including clerical and administrative support. The incumbent will perform receptionist duties (answering telephones and greeting visitors); filing of documents; processing mail; typing forms, letters, and memos; drafting reports and correspondence, and performing other clerical duties as assigned. The incumbent will assist in training student employees in front office procedures. Facilitates the Alternative Furniture accommodation. These tasks require daily interaction with support staff involved in coordinating services, SSD counselors, and the SSD Director.
Employment Status: Full-time, 'non-exempt', probationary (with the possibility of converting to permanent).
First Review Deadline: This position will remain open until filled. Applicants will be reviewed beginning August 11, 2021.
Monday through Friday 8:00 am - 5:00 pm, some Saturdays may be required.
In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require:
Experience to be proficient in performing most or all work assignments.
General working knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of office methods, procedures, and practices.
Fluency in using standard office software packages.
Thorough knowledge of English grammar, punctuation, and spelling.
Ability to learn, interpret independently, and apply a variety of complex policies and procedures.
Able to identify deviations from applicable policies.
Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions.
Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
Work often involves front-line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.
Demonstrated competence in effectively presenting standard information in writing.
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
Must be able to drive and operate a golf cart and a wheelchair-accessible van.
Education and Experience
Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. Basic knowledge of applicable university infrastructure, policies, and procedures. Ability to identify and solve standard problems and refer more complex problems to appropriate staff. Fundamental writing and presentation skills to effectively communicate standard information. Ability to respond to routine inquiries and explain standard policies and procedures to others. These qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
Applicant must possess the ability to work cooperatively with a diverse campus community. Have the ability to interpret and apply program rules and regulations; ability to reason logically; ability to use initiative and resourcefulness. Must be able to work with disabled populations, pay attention to detail, have the ability to follow through, and be familiar with PC-based programs.
High School diploma or its equivalent AND two (2) years of experience in general office clerical or secretarial work or the equivalent.
Working knowledge of the practices and activities related to services to students with disabilities.
Familiarity with software programs and technology.
In our commitment to furthering knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experiences. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.
Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with the university as a whole. In addition to a personal commitment and involvement, the president may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to effectively implement the philosophy and intent of this statement.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be 'Designated' under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.