Summary of Responsibilities: The Director of Student Financial Services gives direct oversight to the Office of Student Financial Services and all financial aid programs of the college. This leadership role in the department is responsible for hiring, training, and managing staff, modeling, and maintaining a student service-minded environment. The position is also responsible for ensuring regulatory compliance for federal and state financial aid and cash management requirements, creating and communicating financial aid awards, and working with other units within the college to coordinate college work study, off campus study, and oversight for endowed and restricted scholarships. The Director of Student Financial Services will also represent the College at various recruitment events, on and off campus. The Director of Student Financial Services reports directly to the Vice President Information Technology Services / CIO.
Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)
Management of Financial Aid Awarding, student payments, and collections
Manages all Institutional, State, Federal and private financial aid, and scholarship funds, ensuring compliance with all regulations, policies, procedures and audit requirements and deadlines; attends meetings and conferences as needed for the purpose of staying current on changing state and federal regulations.
Collaborates with the VP Information Technology Services / CIO and the VP of Enrollment and Marketing to develop the policies and procedures for the efficient, strategic, and effective administration and awarding of all aid programs including scholarships; develop an institutional aid budget that supports the enrollment goals of the College and is competitive with other similar institutions.
Produces internal and external reports such as FISAP, IPEDS, Common Data Set, etc. and collaborates with other units for the purpose of institutional research studies.
Supervises the management of the student information system to produce timely and efficient decisions as well as personalized communications with students and parents.
Collaborates with other offices for the management of Federal Work-Study program.
Manages and is responsible for the financial aid budget and establishes or maintains office procedures for effective budget management; administers a system for maintaining aid records and files according to audit guidelines.
Collaborates with the office of Institutional Advancement in accurately identifying and awarding funded and endowed scholarships to ensure maximum amounts are awarded.
Responsible for creating and communicating financial aid awards in a timely and efficient manner, including awarding parameters, aid distribution; monitors eligibility requirements for aid.
Collaborates with the College business office to ensure that disbursement of student aid is executed in a timely and efficient manner and according to audit guidelines.
Student Service and staff supervision
Develops, models, and maintains a student centric culture of service among all staff in the department; maintain excellent customer service to students and internal and external constituents.
Manages, hires, trains, supervises and evaluates Student Financial Services staff to develop an enthusiastic and highly competent team that demonstrates strong professional performance levels.
Leads with a servant-leader example, fosters a collaborative office environment, and encourages continual professional development and growth among staff.
Fosters cross-training among staff for the purpose of workload and other efficiencies.
Monitors work levels among staff; ensures a positive work/life balance.
Department Budget Management
Develop and manage department budget and resource allocation.
Work with College Business Office to develop financial aid budget forecasts.
Collaborates with Institutional Advancement for the awarding of endowed and other funded scholarships; efficiently use these resources for the purpose of attracting and retaining students.
Collaborates with the Marketing and Public Relations office to maintain the Student Financial Services web pages; assists with review and development of communication to students as it relates to student recruitment and retention, including letters, email, website content, forms, and other marketing materials.
Conducts information sessions in various formats for the purpose of educating students and parents, faculty, staff, and administrators about the financial aid process.
Collaborates with various campus units to develop and maintain procedures to ensure compliance with federal, state, and institutional policies and regulations according to audit guidelines.
Collaborates with Institutional Technology and other campus offices, as needed, to develop effective and efficient communication between information systems, troubleshooting problems and addressing inefficiencies where needed.
Maintains clear communication among staff regarding Federal, State, and Institutional policies and procedures.
Collaborates with campus offices to ensure proper documentation and student account management, including but not limited to scholarship development, registrar records, student accounts, athletic eligibility, etc.
Performs other duties as assigned.
Exhibits behavior that is consistent with and supportive of Geneva’s mission, vision, and core values:
Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
Serve with grace
Pursue Godly wisdom
Foster academic strength
Engage culture faithfully
Inspire vibrant hospitality
Honor one another
Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College’s Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character. These standards of personal conduct do not apply to family members and/or friends of the employee.
Job Requirements - Administrative:
General: Individuals must possess the knowledge, skills, and abilities listed or are able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations to safely perform the essential responsibilities of the job.
Confidentiality: Individuals must recognize that management of data, including personal information, grades, budgets, programs, and policies is necessary to the operation of the College. Such information must be kept private and confidential for the protection of the College and to obey Federal and/or State laws. Should there be doubt as to whether a certain matter is to be protected, it should be discussed with your supervisor before making a disclosure.
Physical: Must be able to perform the following: talking, hearing, and seeing. Must have sufficient manual dexterity to be able to operate all office equipment including, but not limited to computers, fax machines, copy machines, and telephones.
Mental: Must be able to reason, analyze, prioritize, conceptualize, make judgments, and solve problems.
Education/Certification: Bachelor’s Degree
5-8 years of experience that is directly related to the responsibilities as specified above.
Experience leading and mentoring teams of individuals in a customer service environment.
Demonstrated ability to create and maintain an atmosphere of excellent student customer service.
Experience with financial aid budget forecasting and reporting.
Clear understanding of and ability to communicate the value of Christian higher education.
Clearly articulate your personal relationship with Jesus Christ.
Ability to provide leadership and direction that creates and atmosphere of professionalism and student-friendly service.
Maintain a positive attitude and strong work ethic.
Demonstrate strong written and verbal communication, time management and organizational skills.
Possess attention to details, excellent problem solving, analytic, interpersonal and conflict resolution skills.
Ability to confront poor performance and/or negative behavior among staff, coaching staff for proper professional development.
Ability to oversee a complex student aid system and to work effectively with other administrators.
Maintain knowledge of systems used to administer and manage financial aid awarding, experience in Microsoft Office skills and strong Microsoft Excel Spreadsheet skills.
Christian Commitment: Eligible candidates must be a thoughtful and articulate Christian and an active member of a Protestant evangelical church. Preference will be given to candidates who support and have an articulate understanding of the Reformed faith. The individual must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work.
Experience: 6-8 years of proven success in the profession of financial aid, successful budget management and development and operationalization of a financial aid strategy.
Master’s degree (MBA, Higher Education, or similar)
About Geneva College
Geneva College is a challenging Christian college that prepares students to challenge the world and succeed.
We provide an academically rigorous education comprised of distinctive and innovative courses. Geneva offers over 40 undergraduate majors and seven master’s degree programs, with the most popular including business, engineering, education, biology, communication, psychology, student ministry and human services. And our liberal arts core fosters a breadth of knowledge through the study of humanities, the social and natural sciences, biblical studies, and experiential learning. Founded by the Reformed Presbyterian Church of North America, Geneva helps students meet the challenge of becoming everything God means them to be.
Our 55-acre campus is located in Beaver Falls, Pennsylvania, about 35 miles northwest of Pittsburgh. Geneva College is a founding member of the Council for Christian Colleges and Universities (CCCU).