The Student Affairs Resource Case Manager reports directly to the Assistant Dean of Students and works with the Community of Care (COC) team to help students overcome obstacles that stand in the way of personal and academic success at Loyola Marymount University. The Student Affairs Resource Case Manager will facilitate communication among departments, ensuring that all resources of the University are available to students in crisis. Specific responsibilities include providing oversight for cases assigned, maintaining electronic records of meetings and activities, coordinating responses, and preparing reports.
Serve as a primary resource for managing student issues related to students in distress, at-risk students and students in crisis. Collect, organize and evaluate facts associated with student cases, develop intervention plans, and communicate with impacted student(s), campus partners, and others as allowed by FERPA.
Maintain a comprehensive overview of students in Community of Care case manager's portfolio identified as being in distress. Manage record keeping through electronic database system to make sure that all correspondence and action items are accurately documented.
As necessary, participate as a member at Community of Care Team meetings, referring students as appropriate to ensure the continuity of care with affected offices.
Build and maintain positive collaborative relationships with various University departments and appropriate community entities to assist students in taking advantage of available resources while determining the best options available in a given situation. Work with University resources to make referrals to community resources when appropriate.
Facilitate information flow s permitted with FERPA, with identified students, campus departments, faculty, staff, parents, families and designated emergency contacts (as appropriate) regarding COC cases and serious mental health emergencies, as well as student issues or campus emergencies.
Serve as a representative of the Student Affairs Dean's Office when students are hospitalized by visiting students and facilitating post-hospitalization communication, follow up and planning.
Serve as the Community of Case assessment, data analysis and evaluation point person. Identify and report trends, prepare reports and provide constituencies with information to improve practice.
Represent the Student Affairs Dean's Office in professional associations.
Fulfill other responsibilities as requested
Student Affairs Resource Case Manager will have a master's degree in Social Work, Counseling, College Student Personnel, Higher Education, or related field,
Minimum of two years in related experience required and progressively increasingly responsibility associated with higher education case management. Preferred experience includes knowledge of government regulations pertaining to students, including FERPA, HIPPA, Title IX, Section 504 and the Americans with Disabilities Act; demonstrated sensitivity to the concerns and needs of a diverse student populations.
Demonstrated knowledge in the areas associated with case management, organization, planning, decision making, problem solving, strategic thinking and effective use of resources. Must have experience responding to crisis situations
Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating statistical information.
Research, assessment, evaluation and data analysis knowledge, skills, and experience.
Experience with Customer Relations Management (CRM) systems a plus.
Founded in 1911, LMU is a premier Catholic university rooted in the Jesuit and Marymount traditions. Our enrollment includes 5,962 undergraduate, 2,129 graduate and 1,278 law school students. Our 142-acre bluff-top campus is located in West Los Angeles and is among the nation's most beautiful and green campuses.