Job Title: Coordinator, Online Student Experience and Communications
Division: Academic Affairs
Evaluation Group: Staff
FLSA Status: Exempt
Starting Salary: $ 40,249.00 +
Reports To: Director, Student and Academic Support Services
Positions Supervised: N/A
The coordinator for online student experience and communications prioritizes communication and engagement to enhance the overall experience of online students. This position is responsible for providing students consistent and ongoing academic monitoring and mentoring. This role holds a primary focus on student success, including nonacademic factors.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Monitors and evaluates online student needs and determines effective responses, strategies, and/or solutions
Works with corresponding University departments to coordinate online student participation in University events; acknowledges students’ participation during honors convocation and commencement ceremonies
Assesses programs, orientations, opportunities, and other elements of the student experience, and uses results to drive continuous improvement
Applies collaborative practices, ensuring all student and stakeholder voices are heard and actively influence outcomes
Promotes opportunities for experiential learning and processes for accessing resources that support the academic success and personal well-being of online students
Collaborates with student services departments to assist students with academic support and problem resolution
Maintains current knowledge of online student structure, policies, and processes and provides guidance to students
Researches ideal approaches to foster online student learning, including study, testing, and organizational methods
Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
Acts as a Lion Life Coach for online students by assisting them with academic resources and providing academic mentoring for those identified as high risk for attrition
Serves as a student liaison between schools, departments, and partner organizations
Communication, Teamwork, and Collaboration
Maintains appropriate confidentiality and explains and follows all guidelines in accordance to the Family Educational Rights and Privacy Act (FERPA)
Consults with Student Financial Services (SFS), the Business Office, faculty, staff, and other individuals involved in students’ success and integration
Collaborates with school administrators and faculty to ensure accurate online program information
Collaborates with schools and departments to ensure comprehensive online student orientations and communications from college deans and other academic administrators
Ensures accurate and regular communications with online students and graduates
Collaborates with University personnel to systematically collect, maintain, analyze, and distribute comprehensive online student feedback and graduate data; communicates findings in LindenCircle
Assists the student support and accessibility manager with the accommodation application process for online students
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
Master’s degree in related field
Minimum of three years’ professional work experience in higher education
Previous experience teaching or taking online courses preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Experience planning, developing, and implementing student programs and activities
Demonstrated ability to manage and motivate a team in a fast-paced, dynamic environment
Excellent leadership, communication, and interpersonal skills
Ability to prioritize, meet deadlines, and work under pressure – at times with minimal resources
Demonstrated ability to build and maintain professional relationships
Demonstrated ability to handle difficult or sensitive situations
Strong analytical and decision-making skills
Demonstrable ability to listen to multiple stakeholders with varied interests, reflect upon feedback, and respond productively
Ability to problem solve and apply critical thinking when approaching student needs
Knowledge of financial aid and FERPA guidelines
Developed organizational skills
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.