About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations-in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant-are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs- in a variety of on-campus and online formats-lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Office of the Chancellor, in an effort to continuously improve the student experience, has initiated a hub to centralize and consolidate the in-person meeting spaces of key student support services. This center will provide students with an easily accessible location for pre-scheduled, in-person meetings with representatives from different key services.
Responsibilities: The center is in need of an Office Manager. Reporting to the Vice Chancellor for Network Initiatives, the Office Manager will coordinate and direct the operations of the Center, coordinate Center coverage, set Center expectations, and seek excellent customer service by all stakeholders and personnel.
The Office Manager will serve as the primary point of contact and administrator for the Center. The Officer Manager promotes the Center's customer service philosophy. The Office Manager will work collaboratively with stakeholders on the day-to-day management of the Center to enhance customer service and operational efficiency. They will provide coordination between departments providing services, design, develop and enforce procedures and policies in accordance with university policies, goals and objectives. In this role, the manager will provide oversight and manage daily transactional responsibilities, communications to all university constituents, map student traffic to service requirements, manage and train staff in the provision of excellent customer service.
The Office Manager will be expected to maintain a flexible schedule to support the success of the Center and its stakeholders. The Center is a highly collaborative unit that strives to meet student's needs, solve concerns, and provide excellent customer service at all levels of the operation. As such, the Office Manager will explore methods to increase opportunities for building community with both staff and students.
By sharing resources, the Center will be able to maximize accessibility with extended hours, centralized booking, and shared communications. The Center will also allow for greater collaboration among teams, the sharing of best practices and provide an opportunity for cross training among groups.
Qualifications: A Bachelor's degree is required. Prior supervisory experience required. Demonstrated experience managing and leading a team/staff in high volume setting within higher education or related functions with focus on customer service preferred. Must have a high level of customer service skills, able to perform a variety of tasks, able to work with confidential information, and be detail-oriented. Preference will be given to candidates with experience working with college students, financial management, and/or customer service.
Experience with project management. Ability to multi-task, be self-motivated, organize time and work under pressure and deliver quality outcomes on time. Must be able to communicate professionally and effectively with people at all levels of the organization as well as with external constituents. The Office Manager must be able to work within a fast-paced, global campus network and possess a strong commitment to diversity and inclusion. As a member of the Office of the Chancellor, the Office Manager will align his/her/their work with the established mission, vision, and literacies of the division.
Commitment to excellence in student service. Ability to use Microsoft Access, Excel and Word to aggregate data, create appropriate internal and public communications, and produce management reports as needed. Strong written and verbal communications skills, in one to one and large group situations.
Salary Grade: 11
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.