Cornell, an Ivy League institution with an undergraduate enrollment of over 15,000 students, in eight different schools and colleges, seeks a Financial Aid Operational Specialist in the Office of Financial Aid and Student Employment. As a Financial Aid Operational Specialist, this position will regularly provide high-level customer service on the phones, email and front desk and will assist with processing of financial aid materials on an as needed basis. This position uses PeopleSoft for RUSS processing.
As part of the Enrollment division, the Office of Financial Aid is comprised of a team of 35 financial aid professionals dedicated to help students navigate the complex landscape of financial aid. Toward this goal, Cornell's Office of Enrollment Compliance and Design, University Registrar, Undergraduate Admissions Office, and Office of the Bursar will partner to achieve a high functioning Financial Aid Department.
We are seeking a dynamic, hard-working financial aid professional who enjoys collaborating with colleagues and departments across campus, who can function exceptionally well in a team-based office. The ideal candidate will be able to balance working autonomously with highly detailed work and projects involving confidential and sensitive information.
Key skills for success:
*Service-minded. As a representative of the University, you will need to have a service orientation in meeting the varied requests of a diverse community. *Communication. You are expected to communicate effectively and appropriately in person, over the phone and in writing. *Adaptability. Work load is cyclical and technology is updated regularly creating an environment that requires both flexibility and adaptability. *Teamwork. Individual will need to work effectively with colleagues. *Stewardship. Financial data is highly sensitive and you will need to ensure it is protected appropriately. Attention to detail and process is critical.
Cornell University takes great pride in offering generous benefits to support our faculty, staff and retirees. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, flexibility, and diversity initiatives!
*World class, Cornell supported, professional development and educational benefits (i.e., Tuition Free Extramural Student and Employee Degree Program, Tuition Aid for external education, and Cornell's Tuition Assistance Program). *Career Life Balance opportunities such as: Onsite Daycare, Employee Degree Program, Adoption Assistance, Onsite Dining, Employee Wellness. *Competitive compensation, generous time-off, and great benefits. *Comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions. *Paid Time-Off -- Our leave provisions include three weeks of vacation and 13 holidays: e.g., an end-of-year winter break, from December 25th through January 1st.
This position is a full-time (1.0 FTE) benefits-eligible position. This position is located on the Ithaca campus with options for remote work.
No relocation assistance is provided for this position. No visa sponsorship is provided for this position.
If interested, please submit a cover letter and resume.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Associate's degree; technical/ vocational school degree; 4 - 6 years of experience or equivalent combination of education and experience.
Experience in use of student information systems.
Experience serving as a customer service representative or other similar position.
Excellent communication skills (verbal and written).
Proficiency in the Microsoft Office suite. Willingness and ability to learn and quickly adapt to new technologies, business processes, and procedures.
Outstanding customer service and attention to detail.
Ability to establish effective and productive working relationships.
Ability to manage sensitive and confidential information with discretion, integrity and professionalism.
Understanding of FERPA and other policies related to data privacy and ability to interpret and apply policies to daily work.
Experience using PeopleSoft.
Knowledge of the Cornell community.
Familiarity or experience with financial aid and student employment.
Experience with an email ticketing system, such as Remedy, and an imaging system, such as ImageNow.
University Job Title:
Student Services Asst V
Pay Rate Type:
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.