Job Summary/Basic Function: Job Summary: This position reports directly to the Director of Admissions and is a key leader within the division of Enrollment Management. The Associate Director of the Welcome Center & Campus Experience is responsible for providing leadership and supervision of the daily campus visit program as well as on-campus admission events. This position will collaborate with staff for implementation and execution of large group, small targeted visits, and daily and individual visits. Provide leadership for the LU Crew/Tour Guide program, as well as all campus and community recruitment events. Represents the face and spirit of the university by ensuring excellent customer service and quality follow-up and reporting for all prospective Cardinals visitors to the Beaumont Campus. Job Responsibilities:
Responsible for management and oversight of all on-campus visit programs and daily campus visits
Work with Admissions and enrollment management leadership team to develop on-campus visit strategies
Evaluate effectiveness of dally visits and campus programs, using data to enhance program offerings and the visit experience
Provide leadership ensuring effective visit opportunities for diverse populations of students and parents
Oversee training of all welcome center personnel and student service areas in order to give focus on excellence in customer service
Monitor the entire welcome process in order access and provide a quality experience for prospective students and their families.
Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by office leadership
Serve as liaison between the new visitor welcome center and the University community, Including the scheduling of use by University departments and organizations
Provide direction and leadership for Tour Guide program, creating a well-trained core of representatives for the University
Oversee recruitment events and evaluate their effectiveness as a function of yield initiatives, recommending improvements based on visitor experience and feedback
Make recommendations regarding the web site and publications to promote campus visit programs
Work with admissions leadership to develop communication plans as a follow-up to campus visits
Attend various functions that merit Lamar University's attendance (i.e. scholarship award ceremonies)
Performs all other essential duties as assigned
Minimum Qualifications: Qualifications: Bachelors degree required. Masters preferred 5 or more years of progressive higher education experience or related customer service field Demonstrated planning and event management skills Highly organized and able to maintain several different tasks simultaneously 5 or more years of supervisory and leadership skills Related experience within a college recruitment setting Knowledge and experience working with technology including, but not limited to, Banner, Social Media Platforms, and CRM
Official transcripts are required at the time of employment.
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.
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Home to more than 14,000 students, Lamar University is one of the fastest growing universities in Texas and is a member of The Texas State University System. LU offers more than 100 programs of study leading to bachelor’s, master’s and doctoral degrees. The 270-acre campus in Beaumont is about 90 miles east of Houston and about 25 miles west of Louisiana