Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.
The Operations Manager is responsible for the overall day-to-day operations of the houses occupied by fraternities and sororities.
Works closely with FSL organizational partners, campus partners, Fraternity & Sorority Life, Residential Services, and Student Affairs
Supports the coordination of the housing operations, maintenance, and custodial programs in the fraternity and sorority houses
Supports departmental processes such as resident move-in/out
Please Note: May be assigned to work evenings and or weekends. Will work in a shared work space. May be reassigned to alternative work space based on seasonal department needs.
Manages day to day operations.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Manages design and development of program databases; compiles & analyzes data; prepares reports.
Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Serves on the Residential Services Opening & Closing work group to inform communication with houses
Coordinates and communicates deadlines and schedules for roster & assignment
Communication & Outreach
Strengthens partnerships with external FSL organizational partners, by defining, promoting and marketing benefits of participation and involvement to the organization.
Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
Participates in regularly scheduled stakeholder meetings (e.g. Quadrangles, Office of Fraternity & Sorority Life)
Implements corrective actions required as a result of surveys or other indicators.
Facilities & Safety
Provides routine (quarterly) inspections of all mechanical and building systems etc. Conducts quarterly walkthroughs of all FSL houses
Makes operational decisions based on data analysis
Collaborates with Residential Services staff, Lock Shop, and FSL house corporation volunteers and staff for access needs
Manages a preventive maintenance program within the confines of an annual budget including all heating, air conditioning, maintenance and repair of buildings, furniture, and equipment
Reviews, assesses, and evaluates execution of projects on a regular basis
Coordinates the environmental health and safety program training with maintenance/custodial staff, standardizing expectations and procedures across all houses
Works closely with FSL organizational partners, Risk Management & Residential Services representatives to ensure compliance with city codes
Grants & Contracts
Assists with the collection and administration of the leases for the FSL houses.
Ensures compliance with all necessary organizations.
Administers & maintains existing strategic plans.
Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
Supervises 1-2 staff &/or provides work direction.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Demonstrated experience in project or facilities management, preferably within a university or residential setting.
1 year program/project administration or other relevant experience.
Demonstrated experience supporting fraternity and sorority housing
Excellent interpersonal communication, organization, and administrative skills.
Experience working with diverse populations in a college setting
Effective written and oral communication skills
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Internal Number: 41223
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.