Location: Haverhill, MA Category: Professional Posted On: Tue Jul 13 2021 Job Description:
POSITION: FULL-TIME VETERAN SERVICES AND SPECIAL POPULATIONS COORDINATOR: Special Programs Coordinator; Student Affairs; MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 4
Summary: Reporting to the Director of Special Populations and International Student Support, the Veteran Services and Special Populations Coordinator is responsible for holistically assisting veteran and military service, international, DACA and adult learners with college procedures, programs and services pertaining to enrollment, retention and student success. This position will serve as a point of contact for veteran and military students, while supporting and assisting our other special populations. The Veteran Services and Special Populations Coordinator will also assist with the development and implementation of events and workshops geared toward student success and retention of these populations.
Provide information, assistance and guidance to current and prospective students regarding college programs, financial services, program intake processes, student support services, and advising processes such as course registration and transfer.
Serves as a resource for veterans and military connected families
Assist with coordinating VA benefits and monitor interventions for at-risk veterans
Serve as an advocate to veteran, international, DACA and adult students providing admissions, financial aid, registration guidance, and works closely with the academic advising team
Attends on and off campus meetings related to special populations, as required
Assists with verifying and processing veteran and international student's enrollment paperwork
Maintain current understanding of all pertinent federal/state regulations, and assists in implementing these guidelines to ensure NECC's compliance
Participate in college activities aimed at improving the campus climate for special populations - including veteran friendly services and an increased awareness on campus of the educational challenges and needs of veteran students
Responsible for accurately responding to inquiries about the services from students, staff and the community in a courteous and professional manner through telephone, email, social media, and/or personal communication and schedule appointments as appropriate.
Offer students solutions to overcome barriers to retention and/or registration.
Promote the use of student portal by guiding program participants through its various uses such as registration, payments, financial aid tracking status and student academic statuses
Resolve participant challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
Serve as a liaison to faculty, staff, and community members in response to challenges with Special Populations students
Develop, assess and facilitate co-curricular programming including leadership, social, and educational programs
Collaborate with all departments to ensure a seamless placement and support process for all special population students.
Assist in implementing retention activities such as emailing or making phone calls to current or prospective students, collecting or reviewing data to inform retention strategies.
Maintain files and records
Actively use student success management systems such as Banner, Navigate, Zogotech, etc.
2-3 years' experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, program/project management or administrative work in academic environment/ or an equivalent combination of education, training or experience.
Experience working with veteran and service member needs and supports in a higher education setting
Knowledge of and experience in leadership, policy development, programming and events management will be important.
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
Experience successfully planning, executing and evaluating programs and initiatives.
Excellent written and verbal communication skills required.
Commitment to providing excellent customer service.
Creative problem-solving abilities.
Master's Degree in Student Affairs or related field
Banner Student Information Systems experience preferred.
Knowledge of immigration regulations
Experience working in community college.
Bilingual or Bicultural (Spanish and English).
Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.
SALARY: Anticipated starting salary range is $52,754- $62,718 annually with complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits; Actual salary calculated in compliance with MCCC/MTA classification system; Paygrade 4.
NECC is a public, two-year college that offers comprehensive academic programs of study leading to the Associate in Arts degree, the Associate in Science degree and Certificates of program completion.Our dedicated teaching faculty accept with enthusiasm the challenge of responding properly to the differing backgrounds of their students and, at the same time, directing and leading them toward broader understandings. Our faculty are deeply involved in the planning of each class and in the achievement of each student, and are equally dedicated to personal achievement. As well as the specialized academic opportunities and tutoring that the college provides for our students, our faculty have the time and the commitment to advise as well as instruct students, and to provide support and encouragement.