This position will provide quality customer services to current and prospective students; assist with customer needs based on requests made via telephone, office visits or the call center; and provide information related to the individual student accounts to departmental based on request.
This is a defined-term contract position.
Provides customer service to prospective, current, and former students; assists students with registration issues, and in requesting and distributing student transcripts; answers incoming calls and responds to inquiries. This will include current student's information or Legacy records (grades, address updates, verification of program plan, assign advisors, post transcript fees or general questions).
Enters evaluated transcripts into PeopleSoft in a timely manner, not exceeding two weeks, serves as backup for graduation and degree audits and assists with correcting CPE errors as needed.
Performs various data entry and clerical duties in order to maintain accurate student records; prepares, receives, reviews, and maintains department records and/or documents; opens and distributes mail, files, and maintains office supplies as needed.
Works with selective admission requirements. Assists with priority and general registration.
Works with Registrar to ensure grades are entered at the conclusion of the semester or at the end of a bi-term session.
Other duties as assigned.
Associate's Degree in Administrative and one (1) year of relevant experience or equivalent.
The ability to work independently and exercise good judgement.
Excellent verbal and written communication skills.
Outstanding customer service skills
Minimum Salary: $30,528.00
Applicants must complete the online application, submit a letter of interest, current resume. Contact information for three professional references is required. References should have current knowledge of candidate's professional work. Official college transcripts are required before hiring, however, copies are acceptable for initial review.
KY law requires state and national pre-employment background checks as a condition of employment.
Initial review of applicants will begin on July 27, 2021.
Position is open until filled.
Applicants will be notified if selected for an interview.
Big Sandy Community and Technical College (BSCTC) is committed to quality educational opportunities for student success, promotes economic growth and enhances the quality of life of its constituents. With campuses in Prestonsburg, Pikeville, Paintsville and Hager Hill, BSCTC offers 30 academic and technical programs and more than 200 credentials with an emphasis on innovation in learning and student access, transfer and success.Celebrating more than 75 years of educational excellence, BSCTC features multiple career pathways for students. Our Go2Work program allows for accelerated training that leads to rewarding, high-demand and high-wage careers in two years or less. For those seeking to continue their education at a four-year school, our Go2Transfer program allows you to get your basics close to home and transfer with ease for a fraction of the cost of other colleges. Choose the academic program that best fits your needs.