About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: Success Coordinators will play a lead role in a bold and innovative new student support program at Northeastern University. The Student Support Initiative (SSI) is an effort driven by the Office of the Senior Vice Chancellor for Education Innovation to enhance the ability of incoming first-year students to access the continuous support and guidance they need to thrive from Day One.
Responsibilities: Success Coordinators will play a lead role in a bold and innovative new student support program at Northeastern University. The Student Support Initiative (SSI) is an effort driven by the Office of the Senior Vice Chancellor for Education Innovation to enhance the ability of incoming first-year students to access the continuous support and guidance they need to thrive from Day One.
This initiative pairs trained upperclassmen (called Student Success Guides) with incoming students through a tailored tech platform. Student Success Guides will serve as navigation support, directing incoming students quickly and efficiently to the experts and resources they need. Each Success Coordinator will organize, train, and supervise approximately 10 Student Success Guides and oversee their engagement with caseloads of approximately 10-20 students, respectively.
The Student Support Initiative will launch in the Fall of 2021 and work to welcome first-year students to the Northeastern University community, connect them to Northeastern's many resources, and provide individualized support for institutional interactions. This effort aims to enhance the student experience, facilitate connections with student support staff, and further solidify Northeastern's position as a leader in education innovation. The inaugural Success Coordinator team will play an integral part in designing and refining this new student service.
Success Coordinators are responsible for the administration, leadership, and supervision of a cohort of approximately 10 Student Success Guides.
Success Coordinators will lead regular team meetings, individual coaching sessions, and trainings with the members of their Student Success Guide team. In addition to their primary role of leading a team of Student Success Guides, Success Coordinators will also be integral in the shaping, refining, and iterative design of the Student Support Initiative through analyzing engagement data, providing consistent feedback, and sharing their first-hand experience with the program. They will also be active participants on committees and other project work within the Educational Innovation Team.
The successful candidate will join a team of approximately 25 Success Coordinators and will report into an Associate Director of SSI. Success Coordinators will also work with student support and advising staff across the university to explore ways in which Student Support Guides can help connect students with appropriate resources, identify opportunities for improvement, and solve for gaps.
The Success Coordinator will participate in and facilitate dialogue and engagement efforts related to the needs of a diverse student and staff population. Additionally, they will support and contribute to the University's commitment to diversity, equity, and inclusion. The Office of Education Innovation seeks diverse and non-traditional applicants and is committed to mentoring and training successful applicants to develop and apply skills and competencies in the field of student support.
This position requires some non-traditional work hours including evenings and weekends to accommodate student schedules, including those engaged in co-op, athletics, and other aspects of student life.
The Success Coordinator is an exempt 12-month, full-time, professional staff member working as part of the Educational Innovation Team and regularly collaborating with campus partners throughout the University. The Success Coordinator will work at Northeastern University's Boston Campus.
Qualifications: Bachelor's degree
Effective administrative, organization, written and oral communication skills
1-3 years of experience working directly with and supporting/developing students in Residential Life, Student Life, or related capacity, e.g. as a student peer mentor, orientation leader, etc.
Experience working autonomously and ability to exercise excellent time management and decision-making skills in areas of responsibility
Experience with and a commitment to working in a diverse, multicultural environment
Experience with computer applications
Supervisory experience preferred
Previous experience in conflict resolution/mediation and crisis management a plus
Salary Grade: 09
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.