A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of Student Conflict Resolution (OSCR) promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just, and self-reflective manner. OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community-owned, and restorative in nature, which are adaptable to meet the needs of students experiencing conflict.
This position is a key part of OSCR’s work to Build Trust, Promote Justice, and Teach Peace on campus. A successful candidate will embody the philosophies and principles of restorative justice, social justice, and conflict transformation. A successful candidate will also have expertise in working with diverse populations with an emphasis on multicultural, LGBTQ, underrepresented and underserved populations with strong cultural competence.
As a fundamental part of the OSCR team, this position is responsible for competent facilitation of all of OSCR’s pathways, with particular emphasis on the expert facilitation of adaptable conflict resolution pathways using restorative practices, such as conflict coaching, facilitated dialogue, restorative circle processes, and shuttle negotiation.
Responsibilities include education and outreach, case management, program management, conflict resolution, interdepartmental and intradepartmental coordination, and supervision of student, intern/practicum, and/or community/volunteer facilitators. Through all these core components of the role, the focus will be on building sustainable bridges and connections and transforming culture and community.
Programmatic Leadership (50%)
Reviews requests for services, conducts intake meetings, manages cases, and coordinates the resolution of student conflicts using a spectrum of adaptable and formal conflict resolution pathways (including those referenced in the Statement of Student Rights and Responsibilities).
Facilitates, monitors, and audits student conduct and conflict resolution cases.
Compares and evaluates possible courses of action for current cases, makes decisions on case management, and designs and implements adapted resolution processes while effectively balancing the interests of all parties in addition to broader community needs.
Designs and implements educational, transformational, and relational trust-building efforts focused on peacebuilding and conflict transformation within the community.
Exercises leadership and autonomy in crafting, managing and facilitating Adaptable Conflict Resolution pathways.
Recommends, develops, and implements policies, procedures, program(s), and services that allow students to develop knowledge of self and others (particularly with regard to developing lifelong conduct, ethical, relational, and conflict resolution-related skills), navigate their educational environment to achieve their desired outcomes, and navigate and transform experiences of harm or trauma.
Facilitates restorative justice programming through the lenses of social justice and inclusive excellence.
In full coordination with the Dean of Students Office (DOS), identifies, monitors and responds to campus climate trends relevant to diversity, equity, and inclusion (DEI) - including behavior that is sexual or gendered - or otherwise harmful behavior which may not rise to a policy violation.
Facilitates appropriate educational and restorative interventions consistent with Student Life and OSCR educational priorities and learning outcomes.
Supervises student staff, intern/practicum, and/or graduate student practicum students or volunteers. Works with highly sensitive, protected information with discretion and good judgment to maintain confidentiality of student educational records and attend to institutional risk-management concerns.
Outreach, Education, Communication, Training & Partnerships (25%)
Develops and leads educational experiences for students related to diversity, equity, and inclusion; restorative justice; conflict transformation; and/or other OSCR-related topics.
Assists in the development, establishment, implementation and coordination of partnerships to increase community conflict resolution capacity.
Assists in the establishment and coordination of a pool of trained conflict resolution facilitators, conflict coaches, and difficult dialogue specialists.
Assists in the development, implementation and ongoing refinement of passive conflict education toolkit resources.
Educates students to increase their ability to reflect on personal and ethical values, judgment, and decision-making.
Provides leadership for creative unit-driven community-wide communication strategies to create a more complete truth narrative with regard to culture, society, racism, and oppression.
Participates and contributes to unit meetings and continued training efforts for professional and student staff.
Recommends, coordinates, develops, and implements educational, procedural, and instructional materials for the training of students and/or other campus stakeholders.
Utilizes best practices that draw from theory and research on restorative justice, student development, cultural competence, social justice education, conflict transformation, and trauma healing.
Engagement with Stakeholders and Key Partners (15%)
Works strategically with key divisional and institutional partners, such as the Dean of Students, Michigan Housing, Office of the General Counsel, The Sexual Assault Prevention and Awareness Center, Multi-ethnic student affairs, Trotter Multi-cultural center, the Spectrum Center, the international center, the Ginsberg Center, The Department of Public Safety and Security, the Office of Institutional Equity, and various academic and organizational units, to further the peacebuilding mission of OSCR through increasingly collaborative partnerships.
Coordinates with the Center for Campus Involvement (CCI), and Fraternity and Sorority Life (FSL) to support registered student organizations in conflict educational needs as well as through conflict resolution resources.
Provides appropriate referrals for students to all appropriate community resources.
Provides outreach-related programs and activities for the University of MichiganAdvises members of the University community on OSCR processes, conflict resolution skill-building, and conflict management.
Interacts regularly with faculty, staff, students, family, caregivers, and support persons providing support to students within conflict resolution processes.
Consults with community stakeholders regarding student conflict issues at macro and micro levels.
Leadership within Unit & Unit Representation (10%)
Provides leadership and support for OSCR-coordinated or facilitated processes within the community.
Ensures compliance with and education on laws related to the work of OSCR, including FERPA, Clery, and Title IX.
Engages regionally and nationally in opportunities that showcase OSCR’s work and the Program Manager’s unique expertise in the field of conflict resolution.
May serve as designee on behalf of OSCR leadership on the Campus Climate Ad Hoc task team.
Represents OSCR on campus committees, task forces, and search committees, as assigned by OSCR leadership.
Other duties as assigned by OSCR Director or their designee.
Recent experience in student conflict resolution or related field.
Experience with individual and group facilitation processes.
Experience working with diverse communities.
Minimum 2 years of professional-level experience directly related to basic functions of position.
Advanced degree in higher education, student affairs, social work, conflict resolution, peacebuilding, restorative justice, social justice education, or multicultural affairs strongly preferred.
Prior student conflict resolution experience with a focus on social and restorative justice.
Thorough knowledge of student development and diversity and inclusion theories.
Content expertise in conflict resolution, student development, community development and engagement.
Prior experience utilizing case management databases or software.
Familiarity with restorative justice, social justice, inclusive excellence and community transformation
Broad-based knowledge of and experience working with diverse populations with an emphasis on multicultural, LGBTQ, underrepresented and underserved populations with strong cultural competence.
Extensive experience facilitating intergroup dialogues, restorative practices, and/or other processes using multipartiality.
Proven results with group facilitation, performance, and team management.
Experience creating and leading student experiential learning programs for/with college students.
Advanced knowledge of campus-based diversity and inclusion issues, and direct experience working on diversity, equity, and inclusion issues on a college or university campus.
Ability to develop and implement effective assessment and reporting strategies.
Experience building coalitions and consensus to advance social change.
Requires some evening or weekend hours. Position requires working with students through stressful, tense and/or emotionally challenging situations and circumstances, and addressing issues of power, privilege, and oppression. This position is designated by the University of Michigan as an Individual with Reporting Obligations (IRO) under Title IX.
Operations in a virtual environment, in-person environment, and a hybrid environment may be necessary, based on University operations and public health informed practices.
The Program Manager supervises paraprofessional (graduate and undergraduate student) staff facilitators, intern/practicum students, and/or volunteers.
Starting salary may vary depending on the qualifications and experience of the selected candidate.
This role may have reporting obligations under Title IX and Clery.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 200685
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.