About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: Reporting to the Assistant Director of Student Affairs of Northeastern's Seattle Campus, the Student Services Specialist serves as the primary point of contact for learners at Northeastern University's Seattle Campus. The Specialist will have a broad yet in-depth knowledge base of the resources of the University as well as campus operations, courses and programs available through the Seattle campus. They are responsible for coordinating, advising and assisting in all aspects of the learner's experience while students are enrolled in courses and programs based at the Northeastern University - Seattle campus. Responding and assisting learners on a broad range of issues, the coordinator and will have a strong network of connections throughout the University, in the colleges, and administrative offices to refer learners to for further assistance, problem resolution or counseling.
The role of the coordinator is to provide academic and organizational support to students; enhance communication between the college, advisors, and faculty to improve student retention. Using innovative and creative approaches, this position will serve the needs of a large and academically diverse student population across multiple disciplines and campuses. The position requires extensive student contact, both in person, via phone, and electronically. This position will require excellent interpersonal skills, the ability to work in a fast-paced environment to create a positive learner experience.
The main areas of responsibility will be: student services, student programming and leadership, and student data management.
Responsibilities: Key responsibilities include, but are not limited to:
Coordinate and execute student service models for the learners of the Seattle Campus, regardless of the mode of instruction or physical location of the students.
Work collaboratively with Enrollment Management (and Enrollment Coaching vendors) to ensure that the introduction to courses at the Seattle campus are smoothly and effectively managed and executed.
Build and maintain relationships with internal and external university partners and assist in managing the myriad aspects of the student experience including course registration, student financial accounts, co-op coordination, career services, and graduation.
Utilize CRM (Salesforce) and Student Information systems reflect an accurate student record and student reporting functions.
Collaborate with student support and academic program teams to effectively manage a campus orientation program as well as an effective student life experience for Seattle Campus learners.
Support programming efforts through logistical and academic coordination of a variety of degree and non-degree programming efforts. This may include coordinating with other Seattle Campus staff, faculty, central campus administration as well as program staff.
Qualifications: Bachelor's or Master's degree in Student Services or related field with minimum of 4 years experience in academic and/or student life fields in the higher education context. Demonstrated success in the development and implementation of managing multifaceted and dynamic projects. Must enjoy working with learners and helping to guide them through their program to graduation. Flexible, creative thinker open to new ideas and changing priorities within a fast-paced organization. Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential. The ability to be a self-starter and bring teams of individuals together in a collegial and empathetic spirit, whilst able to relate with individuals from diverse backgrounds. Ability to think and act both analytically and strategically. Experience working with a student enrollment and registration databases are a plus. Finally, the individual must be able to work independently and be an integral member of a team.
Salary Grade: 10
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.