Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw--within the college, Cornell Tech in New York City, and Cornell University broadly.
The School of Hotel Administration at Cornell University is the premiere school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality--marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
The Office of Student Services (OSS) serves as an essential nexus between the Hotel School's students and its faculty and staff, overseeing all aspects of the student experience. The Student Services team is responsible for academic advising and student support for approximately 950 undergraduate and 170 professional students for the School of Hotel Administration (SHA). This group encompasses Undergraduate Advising, Graduate Programs, the Registrar's Office, Diversity & Inclusion, as well as Student Activities & Events.
Reporting to the Director of Student Services, the Assistant Director of Graduate Programs for the School of Hotel Administration provides valued input and insight into programmatic discussions and strategic decisions for two distinct graduate fields of programmatic breadth. This role frequently partners with the Directors of Graduate Studies, the Associate Dean, and graduate faculty members to create and implement strategic initiatives as programs evolve, improve, and grow each year. This includes playing a leadership role in the development of new programs and initiatives, implementing innovative and effective program management, and facilitating changes in university systems, policies, and procedures in support of unique interdisciplinary graduate programs.
This Assistant Director of Graduate Programs provides expertise, guidance, and judgment in decision-making and interpretation of policies and procedures for graduate programs to faculty, students, staff, and alumni as appropriate. They advise students on degree requirements, curriculum planning and oversee the review of student requests to revise or adjust curriculum with the Directors of Graduate Programs and graduate faculty.
This position provides direction and operational administration of the Master of Management in Hospitality (MMH) Program, the Baker Program in Real Estate, and the School's MS, and Ph.D. programs. This includes all external communications, collaborating closely with the Admissions team, onboarding incoming students, determining appropriate student programming and events, overseeing program policy adherence and implementation, developing an annual slate of projects, assisting in professional development, and maintaining academic records.
Lastly, the Assistant Director interacts closely with students as a key point of contact throughout their programs, assessing student development on an ongoing basis, identifying any need for extra-curricular initiatives to enhance their professional and personal development.
Bachelor's degree with 3 to 4 years experience in real estate, student services, career services, student counseling/development or related field, or equivalent combination of education and experience.
Ability to interact with individuals in a professional, diplomatic, and courteous manner providing exceptional customer service.
Excellent interpersonal, organizational, planning, time management, and oral and written communication skills.
Ability to prioritize responsibilities, manage multiple tasks successfully, and use time efficiently to carry a project through to completion within established deadlines and budget.
Demonstrated judgment, ability to take initiative and handle ongoing activities, and ability to handle confidential information with tact and discretion.
Proficiency with computers, including database, spreadsheet, presentation, and word processing applications.
Master's degree in a business, real estate, or related student services area with additional experience preferred.
If interested in applying, we highly encourage you to include a cover letter in your application so we can better understand your interest in the position.
This position is full-time and is eligible for benefits. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. For more benefits information, follow the link: Cornell Benefits.
No visa sponsorship is available for this position.
University Job Title:
Student Svc Assoc II
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at [email protected].
For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00026026
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.