The George Mason University, Office of the University Registrar invites applications for the Assistant Registrar for Degree Compliance position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Office of the University Registrar:
The Office of the University Registrar actively supports and leads change while serving as a strategic partner to those the Office serves, focusing on the ways to become more efficient, effective, and improving services to University constituents in meeting the needs of an evolving higher educational environment.
About the Position:
The Office of the University Registrar is one of several central units under the authority Office of the Provost and reports to the Associate Provost of Academic Initiatives and Services. The Assistant Registrar for Degree Compliance, as a direct report to the Associate Registrar and University Registrar, is a member of the Registrar's leadership team and is expected to be an effective manager, and active participant in improving services throughout the University. The primary responsibility of this position is focused on course substitutions, degree compliance, the processing of diplomas, and degree conferral and requires a solid understanding of how to leverage information and ideas to support student needs and the institution's strategic goals.
The Assistant Registrar is the official responsible for oversight, planning, leading and managing all facets of the Degree Compliance team on the Fairfax campus, ensuring the integrity of compliance with related university, state, federal regulations and policies, and accrediting standards.
The Assistant Registrar oversees degree compliance and conferral utilizing Ellucian Banner, Ellucian DegreeWorks, and CAPP (Curriculum, Advising, and Program Planning), and any possible future degree audit tool.
The Assistant Registrar leads and participates in departmental and university-wide efforts to continuously improve policies, processes and services in support of the university's goals and initiatives to provide the best possible constituent service experience, especially those related to student enrollment, retention, graduation.
Leadership – 30%
Effectively communicate and demonstrate excellent administrative and human interaction skills, particularly in balancing the diverse needs of the academic community and those of Academic Affairs while working effectively within the Office of the University Registrar;
Work proactively with the University Registrar, Associate Registrars, Assistant Registrars, central departments, academic units, and university leadership on changes to business process or practices to ensure student service records integrity;
Review changes to systems and facilitate review of possible changes to create new or enhanced functionality; lead and participate in regular meetings with campus constituents to decide on practices across the enterprise;
Lead business process design and implementations to support compliance with University policy; work with a board range of University partners to ensure processes align with the decentralized nature of student records work;
Ensure that the team's customer service is at a level of excellence – whether via phone call, e-mail correspondence or in-person communication;
Execute motivational, positive leadership in using established best practices while injecting an innovative and strategic mindset among staff;
Serve as a registration and degree compliance expert on a variety of university committees as requested;
Provide situational updates, as well as project status updates, to the University Registrar and Associate Registrar.
Management of Degree Compliance – 35%
Manage and coach direct reports in the Office of the University Registrar and set direction for the Degree Compliance team;
Responsible for needed training within the Degree Compliance team and for high-level training of professional and faculty advisors as needed;
Official responsibility for oversight, planning, and management of all facets of degree compliance and conferral of degrees, diploma ordering, and commencement program list;
Set direction for degree compliance team to notify academic units and students when student's program audit differs from degree program requirements; resolve issues by processing course substitutions, waivers, applying transfer credits/exams, and alternatives to standard courses;
Responsible for the academic integrity of student records in Banner, the student information system, CAPP, and for the builds, scribes, and maintenance of the degree audit requirements and programs in DegreeWorks;
Lead the effort to review existing rules each new academic year to ensure accuracy and rewriting rules in DegreeWorks, utilizing SCRIBE programming, to conform to current catalog requirements and business;
Serve as the point of escalation for the Degree Compliance team to ensure elevated responses are attained when needed;
Collaborate in the implementation and maintenance of the Student Educational Planner in Degree Works;
Create systems, reports, and processes that support a sophisticated data-driven environment with accurate and robust information to make decisions;
Maintain Degree Compliance calendar for reports and deadlines;
Maintain numerous reports for data quality in student records;
Manage the advancement to candidacy for PhD students process;
Manage the Bachelor's/Accelerated Master's Programs posting and tracking processes;
Promote quality assurance controls in the Office of the University Registrar that support records integrity;
Participate in testing of software upgrades and improvements;
Monitor performance and individual development of all staff; address training needs and provide career development opportunities such as workshops, seminars, and training programs;
Set the vision for the Degree Compliance teams, including the reorganization/reassignment of duties and work, streamlining processes when necessary.
Business Process Management – 15%
Present student records best practice information via a variety of standing meetings and receive feedback from the community about their needs; charge projects and enhancements from these reviews, including policy recommendations;
Provide staff support for business process documentation and production calendars;
Assist in analysis and proposal of alternative business processes and advise and assist in implementation of new ones;
Assure the release of student information within the regulations of the Family Educational Rights and Privacy Act of 1974, as amended and within university policy and guidelines.
Support the Associate Registrar and University Registrar – 15%
Support the Associate Registrar and University Registrar with office operations while exercising sound judgement, diplomacy, and confidentiality when interacting with constituents;
Collaborate with University Registrar, Associate, Assistant Registrars to realign work between departmental teams to support the University operational excellence and strategic planning goals;
Assist the University Registrar in prioritizing multiple competing projects and manage the time of staff and resources accordingly to complete departmental responsibilities in a timely and efficient manner;
Participate in the overall planning of activities within the Office of the University Registrar, developing, recommending and implementing major policy and procedural changes;
Represent the Registrar's Office in meetings as needed.
Unspecified Responsibilities – 5%
Perform other related duties as assigned. The omission of specific duties does not preclude the Associate Registrar and University Registrar from assigning duties that are logically related to the position.
Bachelor's degree from an accredited college or university plus 2-4 years of experience in a related area including management experience, or equivalent training and experience;
Progressive and proven track record of excellent leadership and management;
Experience in managing multiple projects;
Exemplary interpersonal and communication skills, both verbal and written;
Ability to work well under pressure and to maintain good relationships with colleagues;
Experience building motivated and skilled teams, emphasizing collaboration, flexibility and empowerment;
Demonstrated ability to manage change in a complex educational environment;
Ability to work independently, as well as collaboratively team member, and in leadership roles;
Demonstrated analytical and problem solving skills;
Experience with a multitude of technologies including Microsoft Office suite with spreadsheet experience;
Experience in degree compliance and degree auditing work;
Experience with both an SIS (preferably Banner, PeopleSoft and others are acceptable) and a degree audit system (Degree Works, DARS, etc.);
Commitment to providing exceptional service.
Master's degree from an accredited college or university plus 3-5 years of experience in a related area including management experience, or equivalent training and experience;
Experience in administering student records in a Banner administrative environment;
Experience with Banner, DegreeWorks, and CAPP strongly preferred, or similar background with an aptitude for leaning new software systems;
Increasingly responsible management experience in a large higher educational system;
Knowledge of curriculum and academic programs structures in a university environment.
Salary: Commensurate with education and experience.
Location: Fairfax, VA
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Internal Number: 50717
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.