The Academic Success Center provides centralized support services to all undergraduate students at UMBC. Through a coordinated approach and an unwavering commitment to student success, the Academic Success Center fosters a welcoming environment that provides a one-stop opportunity through Academic Policy, Academic Learning Resources, and Academic Advocacy for students to achieve their academic goals and claim their future with a UMBC degree.
The University of Maryland, Baltimore County (UMBC) is seeking an Academic Advocate (College of Arts, Humanities and Social Sciences student focus) for the Academic Success Center. Reporting to the Associate Vice Provost and Assistant Dean, Division of Undergraduate Academic Affairs, the Academic Advocate will assist students in resolving academic and institutional challenges that may adversely affect persistence, progression and timely completion of degree. Following a coordinated care case management model, the Academic Advocate will serve as a manager to triage concerns while collaborating with campus partners, including faculty and staff in the academic colleges, to determine the most appropriate response.
Specific Duties Include:
Serves as the case manager for a specific cohort of undergraduate students. Develops and implements effective strategies and early outreach plans to enhance persistence and completion of students. Responds to student referrals and researches student cases referred to OAA. Collaborates with academic Colleges and non-academic departments to provide information on and targeted intervention strategies for students identified as "at-risk" of not persisting or completing.
Resolves individual student issues that involve coordination between multiple offices at the university. Assists students with understanding institutional policy and petitions processes, reviewing available options, and resolving issues. Maintains student files, facilitates updates to student academic records, submitted petitions and monitors progress of students to ensure ongoing satisfaction and successful persistence.
Uses analytical and evidence-based decision-making skills to develop and interpret reports, analyze and understand trends, and create actionable information drawn from multiple sources to inform outreach plans, enhance persistence and completion programs, and focus efforts on student populations where greatest needs exist.
Monitors and makes recommendations for changes in academic policy, petition procedures, and processes related to enhancing undergraduate student first year persistence, retention, and completion across the campus community. Leads ad-hoc teams or groups in undertaking coordinated efforts across colleges and units. Assesses and makes recommendations for improvements to enhance the effectiveness of persistence and completion programs across the university.
Serves as a liaison and resource for the university on all academic information related to retention and communicates academic requirements to students, faculty, staff, and various publics. Presents at meetings, workshops, and other venues of internal and external audiences to disseminate and enhance UMBC's retention strategies. Conducts professional development sessions, workshops, and trainings for staff, advisors, and students addressing areas where misinformation or new information causes issues with persistence.
Other assigned duties as it pertains to specific cohort responsibilities.
Required Minimum Qualifications:
This position requires a Master’s degree with a minimum of one year of experience working with students in a higher education setting or a Bachelor's degree with a minimum of three years of experience working with students in a higher education setting.
Preferred candidates will also have demonstrated experience or knowledge in the field of first year retention or in student completion/graduation efforts. Preferred candidates will have participated with a regionally or nationally recognized professional organization and will have research and/or publications focused on first year retention, student success, or related areas.
Special Instructions to Applicants:
Upload a cover letter, resume and contact information for three professional references.
Screening of Applications Begins:
For best consideration submit application materials by July 25, 2021 (applications will be accepted until the position is filled).
Salary is commensurate with qualifications and experience.
The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMBC, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMBC, you will be required to comply with the University’s vaccination protocol. Further information is available at: https://covid19.umbc.edu/vaccine/
UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities. Contingent II positions may include some benefits.
Please note the Type and FLSA Status above to determine the benefits offered for this position.
Equal Opportunity Statement:
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
Internal Number: 493411
About University of Maryland, Baltimore County
UMBC is a dynamic public research university integrating teaching, research and service to benefit the citizens of Maryland. As an Honors University, the campus offers academically talented students a strong undergraduate liberal arts foundation that prepares them for graduate and professional study, entry into the workforce, and community service and leadership. UMBC emphasizes science, engineering, information technology, human services and public policy at the graduate level. UMBC contributes to the economic development of the State and the region through entrepreneurial initiatives, workforce training, K-16 partnerships, and technology commercialization in collaboration with public agencies and the corporate community. UMBC is dedicated to cultural and ethnic diversity, social responsibility and lifelong learning.