The Division of Student Life at the University of Tennessee, Knoxville invites applications and nominations for the position of Director of Care and Support. This is an exempt, 12-month, full-time, non-tenure track staff position.
The University: As the state's public flagship, land-grant university, the University of Tennessee, Knoxville (UTK) is entrusted to deliver world-class education, life-changing research and community support to the state, national and global communities. As the landscape of higher education shifts and presents individuals and institutions with new opportunities, UTK is committed to meet these challenges creatively. Nestled in the foothills of the Great Smoky Mountains and beautiful East Tennessee, UTK is an institution of more than 30,000 students, committed to excellence in learning, scholarship and engagement. UTK strives to provide accessible, affordable and inclusive community to the residents of Tennessee, across the nation and around the world.
The Division: The Division of Student Life builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. Comprised of more than 400 staff members who serve our students through 19 departments and functions, we strive to create a welcoming community rich with diverse experiences. Staff are actively engaged in the lives of our students, living and learning with them in our residence halls, student union, and other campus environments. The Division seeks candidates willing to engage, challenge, and support our students through intentional programs and services. We seek colleagues who are committed to teamwork and have a palpable passion for working with and serving all students. We believe Vol is a Verb and seek candidates who have the ability to provide expertise, energy, and strategy as the division seeks to build an inclusive excellence infrastructure.
The Department:The Office of the Dean of Students centers the student experience using three tenets: compassionate care, leadership and service and mattering and belonging. Committed to caring for the whole student, the office collaborates across campus to cultivate an environment where students can thrive. The Dean of Students portfolio also includes the Jones Center for Leadership and Service, Center for Student Engagement, Multicultural Student Life, the Pride Center, Office of Sorority and Fraternity Life, the Student Government Association, and Student Media.
The Position: Reporting to the associate of dean of students (Care and Support), the director is responsible for managing care and support functions including oversight of the distressed student protocol, establishing goals, initiatives, priorities, and strategic planning. The role administers the case management budget, coordination of services, and development of collaborative partnerships that seek to cultivate a culture of care.
Responsibilities: The director leads the distressed student protocol, recruits, hires, trains and supervises a talented (non-clinical) care team, practicum students, and graduate interns. The role oversees 974HELP branding, communication strategies and marketing, chairs the care team, coordinates professional development including training and evaluations. Additionally, the role determines best practices related student case management coordination and care strategies, serves as the primary liaison for campus-wide presentations, trainings, and communication for the Distressed Student Protocol and student care initiatives. Relying on best practices, the director assesses effectiveness of care coordination and makes linkages to student success and represents the office on campus-wide committees related to wellness and student care.
A successful candidate will demonstrate the ability to:
Collaborate with divisional partners internal and external to the Division of Student Life;
Advocate for student care and resources across campus;
Synthesize data related to volume, in-take trends, and budgetary needs to advocate for resources related; to student outreach, support, coordination and advocacy;
Serve on system-wide committees to provide content expertise on the impact mental health concerns among undergraduate and graduate students;
Promote holistic development and integrated care to foster student success;
Liaise to external resources within the Knoxville community;
Develop relationships with mental/physical health care providers, chemical dependency; services, college academic officers, and parents/families;
Conceptualize marketing strategies related to student care and 974HELP;
Promote overall goals of compassionate care to the campus community; and
Actively participate in national organizations related to case management, well-being, and student development.
Internal Number: 220407
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.