Location: Boston, MA Category: Classified Staff Posted On: Tue Jun 29 2021 Job Description:
The Clerk VI represents the Office of Academic Records and is responsible for providing quality customer service to students, the college community and the general public. This position will work in collaboration with the team of Clerks to perform processing tasks, develop trainings as needed and to manage workflow. Working directly with the day-to-day operations of academic records back-office processes and providing support for students, faculty, and staff by telephone, email, or other forms of communication. This position may be required to work occasional evening or weekend hours.
Responsibilities and duties include the following:
Work as lead Clerk VI Academic Records back-office processor and data support
Support the Academic Records leadership team with the team of Clerks in planning and organizing the work and workflow of the office by developing and revising work procedures.
Recommend changes to clerical policy and procedures to the Academic Records leadership team
Perform processing tasks related to registration and enrollment processes, assist with tasks related to updating curriculum creating and maintaining master schedule, and graduation processing
Provides knowledgeable coverage of academic records processing; assisting with the scanning and linking of documents, reviewing and analyzing student data, and assisting other staff with questions from students, alumni, faculty and staff, regarding academic records policies and procedures
Answers questions from faculty and staff and addresses processing needs including grade changes, IP extensions and learning contracts
Accountable for reports and data collection as it relates to processing National Student Clearinghouse submission files
Serves as direct liaison to Academic Records Business Analyst, to work in collaboration to revise processes and procedures, develop new training programs, run Informer data reports and coordinate workflow
Provide professional and excellent customer service with all College constituents, both internal and external, including prospective students, new students, faculty, staff and the general public by telephone, email, or other forms of communication.
Assists with processing non-standard requests and troubleshoot problem issues
Assist with special projects and other duties as assigned or needed
Five years of full-time or equivalent part-time experience in office work or any equivalent combination of the required education and experience
Ability to provide leadership as it relates to data collection and reporting in collaboration with the team of Clerk VI staff, including planning, according to the nature of the job to be accomplished
Ability to follow written and oral instructions
Ability to use proper grammar, punctuation and spelling
Attention to detail and ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records
Ability to type and use a computer and other standard office equipment
Able to communicate effectively in oral expression and deal tactfully with others
Proven ability to work with a diverse faculty, staff and student population
Ability to work occasional evenings/weekends
Demonstrated supervisory experience or experience in managing workflow.
Experience in a college environment and preferably in an academic or student services office; community college experience a plus.
Demonstrated ability to provide quality customer services; experience with students, alumni, faculty or staff a plus.
Demonstrated ability to evaluate situation and make decisions based on policies and procedures.
Experience with computers and other technology; familiarity with Colleague or other Student Information System a plus.
Experience with ImageNow or other Document Imaging System a plus.
Experience with data collection and reporting.
Salary: $1,799.63 bi-weekly.
Closing Date: July 16, 2021
Internal Number: 140620176
About Bunker Hill Community College
Bunker Hill Community College is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at three satellite locations in the Greater Boston area. Founded in 1973, BHCC is the largest of the 15 community colleges in Massachusetts, serving some 18,000 students annually across all modes of instruction. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry specific training programs. The College is the 8th most diverse higher education institution in the United States, and is a Hispanic and Asian American and Pacific Islander Serving Institution. Approximately 900 International Students attend from 107 countries, speaking 75 languages.