Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.
The Program Coordinator helps coordinate and works in collaboration with the Faculty Director of Communications, Alumni Relations and Development to oversee alumni affairs, development, and communications for the Department of Physical Therapy and Human Movement Sciences. This position provides support and implementation of strategic administrative initiatives that meet the mission/objectives of the department. This role administers the effective, compliant, and efficient daily management of all operational, financial, and business functions in support of the program/project and in coordination with central offices such as Alumni Relations and Development, Communications, and Provost.
The Program Coordinator will serve as a functional expert responsible for the planning, staffing and tactical execution of programs and events designed to strategically identify and cultivate alumni and students in meaningful ways that result in engaged volunteers and donors. Serves as a liaison to both department and PT Alumni Association. This includes but is not limited to communications, event logistics, and outcome tracking related to alumni relationships, development, and communications. May supervise student workers and/or support staff. Responsible for branding and communications for department including but not limited to printed materials, website, email communications, newsletter, and social media. Additionally, the Program Coordinator will act as the DPT Scholarship Committee administrator.
A percentage of the Program Coordinator’s time will be spent working in DPT course support. Duties related to DPT course support include: proctoring exams, providing a variety of administrative support for student services such as recruitment, admissions, applications, accommodations, curriculum, program evaluation, recommending alternatives for course requirements, reviewing administrative processes and procedures regarding student services and recommends changes.
Areas of responsibility:
Event planning and coordination
Manages day to day operations.
Responds to and composes correspondence under the general direction of supervisor.
Builds relationships with program/project alumni to develop and cultivate professional networks, financial resources, and sense of community among alumni.
Generates content for promotional materials, including print advertising, postcards, posters, flyers, press releases, email marketing, digital advertising, website updates, and radio copy and coordinates graphic design and/or scripting for such materials.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Manages design and development of program databases; compiles & analyzes data; prepares reports.
Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Communication, Outreach & Recruitment
Develops coordinated, consistent marketing and brand messages within print and electronic media.
Incorporates including social media and networking into program/project aspects as appropriate.
Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
Engages in outreach/field relations serving a number of goals, including recruitment, participation, sponsorship, relationship building, etc., to support continued program/project development & improvement.
Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.
Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
Implements corrective actions required as a result of surveys or other indicators.
Administers & maintains existing strategic plans.
Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
Coordinates programming for student, alumni, and department workshops, meetings, seminars, and continuing educational events etc. including but not limited to speakers, logistics, and tracking requirements for CEU, etc.
Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Ensures that event logistic including but not limited to communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Reviews programs/projects to increase efficiencies to support growth.
Leads program/project updates and improvements.
Maintains budget & associated analysis & reports.
Works with the faculty Chair for development and communication to stay within approved budget for designated programs &/or events.
Coordinates and communicates for administration of department scholarships.
Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
Provides a variety of administrative support for student services such as recruitment; admissions; applications; accommodations, curriculum; program evaluation.
Recommends alternatives for course requirements.
Reviews administrative processes and procedures regarding student services and recommends changes.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
1 year program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Collaborative, ability to work/partner with Faculty and all levels of staff, provide excellent customer service/support.
Highly proficient with Microsoft Office suite, Adobe, Photoshop.
Use of web-based search engines to generate specific research results based on keywords.
Understanding of accounting principles, experience with budgeting & financial management.
Strong organizational skills/attention to detail.
Highly effective communication skills (written and oral).
Problem-solver; critical thinking ability.
Demonstrates initiative and follow through.
Ability to prioritize and balance competing priorities.
Adaptability/flexibility, positive attitude.
2-4 years program/project administration in alumni relations, development, advertising, marketing or other relevant experience.
Supervisory or team leadership experience preferred.
Experience in organizational development and fundraising, communications, managing volunteers.
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About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.