As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Department of Speech & Hearing Sciences (SPHSC), within the University of Washington’s College of Arts and Sciences, studies all aspects of human communication. We use our understanding of typical and disordered speech, language, hearing, balance, and swallowing functioning to improve the quality of life for individuals affected by associated disorders. The department’s faculty are nationally and internationally recognized as leaders in their fields, and many engage in interdisciplinary investigations with other UW schools, colleges, centers and institutes.
We are dedicated to promoting inclusivity in the field through training diverse clinicians and researchers, and serving historically marginalized communities. Our clinical graduate programs are consistently ranked among the top 10 nationally by U.S. News & World Report. Students receive hands-on clinical training in community-based schools and health care facilities, as well as our non-profit UW Speech and Hearing Clinic, where they provide free diagnostic and treatment services to thousands of area residents.
The SPHSC Department has an outstanding opportunity for a Counseling Services Coordinator. The position reports to the Director of Student Services and will have a primary focus on supporting our graduate students. The position functions as part of a small Student Services team which collectively supports ~240 students enrolled across the following SPHSC state and fee-based degree programs
Ph.D. in Speech & Hearing Sciences with ~15 students (State program)
M.S. in Speech-Language Pathology with three distinct clinical tracks and ~106 students - M.S. – Medical Speech-Language Pathology (Fee-based program) - M.S. – Educational Speech-Language Pathology (Fee-based program) - M.S. – Research Speech-Language Pathology (State program)
B.S. in Speech & Hearing Sciences with two distinct tracks and ~100 – 120 students - Undergraduate major (State program) - Post-baccalaureate (5th year) (Fee-based program)
Prospective Student Recruitment & Advising •Provide academic advising and counseling to prospective students both in-person and online. Monitor, triage and respond to inquiries. Maintain website content and FAQs. •Execute a regular schedule of information sessions, organize prospective student visits/tours, participate in external student recruitment events as needed, and maintain prospective student recruitment database.
Admissions •Remain current on UW admissions procedures, systems and requirements for implementation at the department level, working closely with faculty admissions chairs. •Update and maintain degree program applications, as well as website information pertaining to admissions procedures. Support annual committee process training. •Review applications for completeness, following up with applicants as needed. Assist in screening applicants and participate in admissions committee decisions. Help facilitate awarding of annual recruitment scholarships. •Maintain accurate data on all applicants and decisions. Compile admissions statistics for accreditation and tracking purposes. Send out final admission notification letters and funding offers, tracking applicant responses. Assist admissions chairs with waitlist management. Collaborate with UWC2 for fee-based degree programs.
Student Onboarding & Orientation •Facilitate all post-acceptance communications between the department and newly accepted students. Communicate with clinical students about specific clinical onboarding requirements. •Lead the planning and execution of New Graduate Student Orientation, coordinating with key faculty and overseeing the compilation of all program orientation materials. •Oversee new student logistics such as email lists, directory updates, mailboxes, etc.
Student Advising & Support •Provide online and in-person academic advising services to all enrolled graduate students, serving as the primary liaison for questions and issues related to processes, policies, requirements, and offerings. Maintain key information for students on the SPHSC Student Blog and intranet. Hold regular information sessions on topics that will help support the success of students. •Maintain all degree program and DARS (Degree Audit Reporting System) documentation. Collaborate closely with faculty program directors about program changes, student messaging, and policy exceptions. Facilitate petitions at the department or University level(s). •With faculty leadership, implement and track Academic Student Employee (ASE) offer letters, funding, and student responses. Help resolve student funding issues or questions with faculty and administrative staff. Maintain online repository and communicate information regarding funding options and resources for SPHSC students. •Assist students in solving problems relating to academic difficulties, career planning, work-life balance, etc. Refer students to other units or resources on campus when appropriate (e.g., UW Disability Resources for Students). •Serve as staff liaison and coordinator to one or more SPHSC student groups. Coordinate key events related to research and graduation.
Academic Records & Student Information Management •Maintain all student-related information and records in accordance with FERPA, University, and American Speech-Language-Hearing Association (ASHA) standards and requirements. •Conduct academic audits, generate reports and conduct analyses as necessary. Provide information to applicable College staff for events indirectly related to student services (e.g., donor relations, stewardship, alumni relations, etc.) •Track student progress and enrollment status, working closely with the Graduate Program Coordinator and Student Progress Chair. •Administer and analyze student surveys, sharing results with department leadership.
Curriculum Scheduling & Instructional Support •Process all quarterly curriculum plans for assigned degree programs in Time Schedule Construction and complete updates/changes. Collaborate with faculty to track new courses and course changes. Coordinate with counterparts in UWC2 for fee-based degrees. •Assist students with course registration, add codes, faculty codes, etc. •Assist faculty with timelines and procedures for ordering course evaluations and submitting grades. Maintain the department Instructor Manual. Take the lead on orienting and communicating with new/visiting instructors.
Accreditation •Work closely with faculty and the GPC to complete two annual reports required to maintain the national accreditation for our MS programs, and support implementation of accreditation site visits when they occur.
Miscellaneous Serve as back-up to other advising team members and supervise work-study students as needed. Other duties as assigned.
•Bachelor's degree and a minimum 3 years of advising experience.
•A solid understanding of higher education, including the typical student services offered at UW campus-wide, especially services typically provided to graduate students. •Working knowledge of general University and UW Graduate School policies and procedures •Outstanding professional communication skills (written, verbal, interpersonal) and the ability to communicate successfully with a variety of audiences including students, faculty, and staff. •Ability to deliver and receive timely and direct messages. Quick to identify and communicate potential issues or problems. Handle sensitive issues with diplomacy and tact. •Engaging presentation skills. Taking dense information and transforming it into a digestible presentation that can be easily consumed by a college audience. •High level of accuracy and attention to detail with strong organizational skills. A demonstrated ability to multi-task, prioritize and balance tasks, and manage heavy workloads with interruptions. •Excellent work ethic and commitment to teamwork and collaboration. Receive feedback with thoughtfulness and reflection, and give feedback with finesse and consideration. •Ability to exercise discretion and independent judgment in the execution of duties such as assessing needs of graduate students, proposing and developing support programs, implementing University, College and School policies, and requirements for students. •Comfort using and learning new technology applications and social media as part of the recruitment and advising processes. Adept with PC and MS Office Suite, including complex Word and Excel tasks, PowerPoint, Google’s suite of tools, Access (use vs. development), and Zoom. •Available to work some evenings and weekends as needed, particularly during admissions and graduation cycles.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Background in health sciences, clinical programs and/or a strong interest in working with students pursuing clinically-oriented careers. •Cultural sensitivity and demonstrated commitment to recruiting and supporting first generation, low income, and BIPOC students. Knowledge of social, emotional, and structural issues affecting students historically underrepresented in higher education. •Proficiency using UW administrative systems (i.e., SDB, MyGrad Program, DARS, MyPlan, Time Schedule Construction & Update, and Enterprise Data Warehouse) •Basic knowledge of CMS Web editing platforms (Wordpress, Drupal, etc.) •Experience working with fee-based programs and students, including interfacing with UWC2.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.