Position Purpose: The Student Accounts Representative/Cashier supports learning by administrating support in all areas to include customer service, cashier duties, receptionist duties, and serving as back-up for general student accounts functions that are performed in Student Accounts. The position will provide responses to students, parents, and other University offices regarding inquires about billing statements, financial aid, student loans, and/or other information requested that is related to the University. The Student Accounts Representative/Cashier is expected to communicate and respond in a highly professional manner.
Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
Handle confidential information with tact and discretion.
Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.
Essential Job Functions:
Answers questions for students regarding polices and the status of their accounts and payment plans.
Receipts payment for on-campus programs; cashes checks for student, faculty, and staff; distributes paychecks and refund checks.
Maintains student account database by updating account coding, billing address information, and filing. Processes and reviews digitized records.
Maintains Payroll deduction program and provide appropriate document to students.
Tracks and prepares reports of unpaid parking tickets for students, employees and guest.
Process students for enrollments based on payments and notices of financial aid.
Receives incoming calls and routes to appropriate office personnel.
Maintains general office email account.
Call past due accounts to collect balances.
Prepares check lists for cash drawer reimbursement.
Distributes petty cash reimbursements in accordance with University policy.
Processes and sort daily mail and assist with outgoing mailings.
Maintains office supply inventory and work orders.
Serves as primary back-up to Student Accounts Specialist.
Essential Job Requirements:
High School Diploma is required. Some college course work is preferred.
Knowledge of basic accounts receivable accounting is required either through appropriate course work or previous work experience
Previous data entry experience required
Previous office work required
Cash handling experience is required
Strong customer services skills
Good math and calculator skills
Proficient in use of Microsoft Excel
Word processing skills
Ability to spend long periods of time at a computer work station
Ability to move about campus and other locations.
Minor lifting requirements, such as files or copy paper boxes as needed.
Ability to use general office equipment.
Ability to interact in person, via electronic media, and on the telephone.
Aurora University is an Equal Opportunity Employer and is committed to becoming a model university of the 21st century. Toward this effort we are determined to have a faculty, staff, and student body reflecting the cultural demographics of the greater Chicago area.
Aurora University (AU) is an inclusive community dedicated to the transformative power of learning. It is committed to helping students discover what matters and build their life around it.
AU is a private, nonprofit, independent university accredited by the Higher Learning Commission. It offers more than 45 undergraduate majors — such as nursing, social work, business administration, criminal justice and psychology — and a wide variety of master’s and doctoral degrees that include social work and business administration. Degree programs are grounded in real-world experiences and are led by experienced, dedicated faculty members, nearly 140 of whom are full-time. The student/faculty ratio is 18:1.
Almost 6,000 undergraduate and graduate students take classes on two main campuses — Aurora University in Aurora, Illinois, and George Williams College in Williams Bay, Wisconsin — as well as the nearby Orchard Center in Aurora and the Woodstock Center in Woodstock, Illinois. Online classes are also available. The Aurora University campus is located 40 miles west of Chicago.
AU has 24 NCAA Division III teams competing in the Northern Athletics Collegiate Conference, Midwest Lacro...sse Conference, Midwest Women's Lacrosse Conference and Northern Collegiate Hockey Association. About 700 student-athletes compete in sports. AU has a rich history and tradition of success across the spectrum of sport offerings. From conference championships to NCAA Championship appearances to academic awards and community service, student-athletes and staff continue to bring excitement and a sense of pride to Aurora University and all of the Spartan fans across the country. At AU, we firmly believe that intercollegiate athletics should promote the character development of participants, enhance the integrity of higher education, and promote civility in society. Toward these ends, we strive to adhere to fundamental values such as respect, civility, honesty and responsibility. Student-athletes and staff are always expected to operate with the principles of sportsmanship and ethical conduct in mind.
Founded in 1893 in Mendota, Illinois, as Mendota Seminary, the institution soon changed its name to Mendota College. By 1911, it had outgrown its facilities and the following year changed its name to Aurora College and moved to Aurora, where its students could take advantage of a thriving business environment and easy access to Chicago. In 1985, Aurora College changed its name to Aurora University to better reflect the magnitude of its academic offerings. Seven years later, Aurora University and George Williams College traditions blended when the two institutions entered into an affiliation agreement that paved the way for a merger eight years later. In 2010, the Woodstock Center opened to meet the needs of students in McHenry County and surrounding communities.
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