Responsible for the logistical coordination of meetings, conferences, camps and special events for both internal and external customers.
Work collaboratively with other staff members in Conferences, Reservations and Event Services (CRES) at all times to promote team unity, especially in times of high demand or vacations.
Maintain open communication with customers throughout the extent of the event process to discuss details ensuring that all needs and expectations are communicated and managed.
Develop in-depth understanding of the processes and policies within each service department directly involved in event execution (e.g. audio visual, food and beverage, set up, parking, housing, etc.) to be able to interpret and communicate these policies to customers.
Ensure all assigned space and resources are accurately reserved and are in compliance with state, University and CRES policies, procedures and regulations.
Conduct and/or attend informational meetings with on-campus service partners on a regular basis to ensure accurate event arrangements according to customer's needs.
Gather and compile accurate and thorough event documentation including proposals, contracts and invoices for outlining the services required and compensation expected for facilities and services rendered.
Consult regularly with the customers on any changes to agreement and relay information in a timely manner to service partners.
Conduct and summarize customer service surveys, evaluations and program assessments to measure service effectiveness and offer recommendations for future improvements.
Develop and nurture strong working relationships across various campus departments in an effort to build solid and effective partnerships, accomplish objectives and foster innovation.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
Bachelor's Degree in Event Planning, Management, Hospitality or other related field.
2-4 years experience in a professional event planning environment.
Excellent written and oral communication skills.
Outstanding customer service and client relations skills.
Proficiency in computer software including Microsoft Office and Google.
Ability to work with a diverse clientele.
Ability to multitask and conduct business in an active and constantly changing environment.
Previous experience working in an institution of higher education.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.