1. Utilizes excellent customer service skills to assist students with various areas of the enrollment process including Admissions, Registration, Financial Aid, Advising and payment at any OCC location 2. Delivers timely and efficient client service; handles confidential information 3. Interprets and adheres to established federal, state, local and institutional policies and other regulations including FERPA while performing daily tasks; seeks additional guidance from designated staff when necessary 4. Participates in training programs in all student service areas and attends commencement ceremonies, registration days and other student events as directed 5. Uses CRM and ERP systems to maintain accurate databases, aligns and tracks communications; assists with the enhancement of enrollment campaigns 6. Educates and empowers students to use self-service technologies within enrollment services including, but not limited to, Student Planning, self-service portals, online applications, etc. 7. Follows and utilizes appropriate processes to communicate to students through various technologies 8. Initiates and responds to inquiries through approved recruitment campaigns and techniques by using prompt and effective contact methods 9. Positively responds to student inquiries and assists staff members in a fast-paced environment; elevates more complex inquiries to appropriate parties 10. Related projects and duties as assigned
1. Associate’s Degree or High School Diploma and an additional two years of customer service experience (total of three years of experience) in lieu of the degree 2. At least one year of customer service experience that required excellent interpersonal, organizational and communication skills (verbal and written) 3. Prior experience with Microsoft Office Suite; familiarity with a database software platform helpful.
About Ocean County College
For more than 50 years, Ocean County College, a public two-year college, has continued to provide value added higher education instruction to over 10,000 students annually. With more than 50 academic programs offering options for students to continue their studies and earn a bachelor’s, master’s or doctoral degree through a variety of partnerships with several prominent colleges in New Jersey, the college continues to explore and expand new and innovative programs that can be completed on-line and on campus. Centrally located in Toms River, NJ, the campus spans over 275 beautiful acres within a coastal community that affords student, employees and area residents the opportunity to benefit from a variety of cultural, recreational, entertainment and educational enrichment amenities.