A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Student Service Representative (SSR) will oversee several aspects of the Cellular and Molecular Biology (CMB) program and provide administrative support to the program. CMB is a vibrant Ph.D.-granting program in the medical school that provides interdisciplinary training in biomedical research.
The SSR will be an integral part of a vibrant PhD training program, and will have the opportunity to interact with a diverse community of CMB students and faculty. The position provides several opportunities for professional development, including participation in UM administrative training and workshops, interacting with a group of administrators from other interdisciplinary programs within the Program in Biomedical Sciences and the MD/PhD (MSTP) program, and cross-training as back-up to the CMB Program Administrator.
Provide administrative support to the Cellular and Molecular Biology (CMB) program requiring independent judgement and complex problem solving in the areas of academic planning and student success, event planning, and federal grant and financial management.
Coordinate meetings of the Program Committee and other operational committees, plus various training workshops.
Coordinate yearly advising meetings for CMB directors and their student advisees.
Assist in data collection and preparation of the federal NIH training grant and progress reports.
Oversee transition of program to electronic record-keeping and database management
Track and maintain student, faculty, and alumni databases.
Maintain CMB’s website and social media strategy, including transitioning the current site to a new platform and overseeing students/staff advisory teams
Academic Planning and Student Success
Assist in the development and implementation of academic planning and student success ensuring student’s progress towards their degree;
Implement course schedules and policies, including Canvas sites.
Track course attendance and enter/approve grades.
Oversee student registration to ensure students meet course and credit requirements.
Schedule and track student dissertation committee meetings ensuring students are meeting academic milestones
Event Planning and Implementation
Oversee the planning and implementation of CMB’s large annual retreat and symposium
Assist with logistics for other major CMB events, including recruitment weekends, guest speakers, career/social events, and thesis defenses.
Track and monitor CMB’s financial transactions ensuring strong fiscal management.
Manage financial transactions for the program, such as guest/student reimbursements, speaker fees, and spending for travel and business hosting
Manage student health benefits.
A Bachelor’s degree.
At least 2 years of relevant experience, which includes program coordination, customer-service/student-services, or administrative support roles.
Proficiency in Microsoft Office, including Word, Excel, and Power Point.
Meticulous attention to detail and high degree of accuracy.
Excellent interpersonal skills, including a positive, responsive, service-oriented attitude.
Excellent oral and written communication skills, including the ability to effectively communicate with diverse groups of students, faculty and staff, and the general public.
Experience prioritizing and meeting deadlines.
Ability to work independently, exercise initiative, discretion in overseeing confidential student records and information, and diplomacy in resolving problems.
A Master’s degree in Science, Education, Administration, or a related field.
Previous experience working with college students or student organizations.
A working knowledge of University and Rackham policies, procedures, and practices.
Experience with the M-Pathways Student Administration and HR systems.
Experience updating websites, preferably with the Drupal platform
Experience with Google Forms/Docs, Qualtrics, or Canvas.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 199173
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.