Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a OneStop Manager. We are recruiting a dynamic leader who will lead and collaborate with the Enrollment Services & Experience Team to expand on the current student-centered model and further advance the work of the OneStop center for students at Rutgers University-Newark. Reporting to the Associate Vice Chancellor for Enrollment Services & Experience. The primary purpose of the OneStop student services center is to provide integrated student services regarding Financial Aid, Student Accounting, and Registration as well as other student support services which will promote a progressive and simplified student experience and a culture that supports student success.
The OneStop Manager will be responsible for, but not limited to, the following:
Provide oversight, strategic planning, supervision, leadership, and management of the staff and operations of the newly integrated cross-functional service in the areas of the registration, student accounting, cashiering, financial aid, ID services and the myRUN call center;
Collaborate with the directors of the student services central offices, other campuses OneStop, co-location offices, key internal and external members of the campus community to cultivate business methodologies and strategies to improve the quality of OneStop student services center policies and programs that enhances the student's educational experience and retention initiatives;
Responsible for budget planning, allocation of resources, monitoring expenditures, and forecasting and planning for the needs of the OneStop student services center;
Oversee the daily operations of the center by providing leadership and planning for the needs of the office including (but not limited to) creation and development of training workshops, learning evaluations, and outcomes assessment for all team members;
Responsible for the proficiency of the center's team by ensuring all team members have the knowledge base to understand, interpret, and explain university, federal, and state regulatory guidelines and procedures to students;
Work closely with the RU-N Office of Information Technology to manage all OneStop communications, call centers, website, and virtual student service platforms.
Minimum Education and Experience:
Requires Bachelor's degree in a related field or an equivalent combination of education and experience that demonstrates knowledge and understanding of office administration, organization, coordination, facilitation, and report writing.
A minimum of five (5) years increasingly responsible experience in a college level student services department.
Required Knowledge, Skills, and Abilities:
Requires Bachelor's Degree with three to five years of increased responsibility and work experience in a customer-service focused unit providing students services within higher education;
Three to five years of leading and/or supervising, and/or managing staff;
Knowledge in a combination of following areas: student accounting, financial aid, registrar, IT, project management, and customer service;
Demonstrate ability to work well under pressure and build positive working relationships with colleagues across campus and the university;
Ability to operate strategically and develop short- and long-term goals and methods to achieve the goals;
Demonstrates adaptability by adjusting to new situations, solving problems effectively, and creating a team environment where others can do the same;
Demonstrated leadership skills in past positions;
Experience in building and motivating productive and enthusiastic team to fulfill the mission of the One Stop;
Effective problem solving and team management skills;
Excellent communication, presentation and interpersonal skills;
Experience in managing complex projects and leading teams.
Master's degree in higher education administration or related field;
Knowledge of the Rutgers, The State University of NJ policies and procedures;
Three to five years of experience working at the Rutgers, The State University of NJ or a similar multi-campus university;.
Demonstrated experience leading large, complex enterprise-wide projects and change initiatives;
Experience in a one stop service model.
Coordinate with RU-N IT and Directors of Financial Aid, Student Accounting and Registrar to support the project management of creating forms and electronic systems to enhance the virtual and physical student services;
Collaborate with other campus one stop partners when developing the brand identity of the RU-N one stop student services center, this includes publications, online student forum listserv, staff listserv, social media campaigns, and website to enhance communications with students and staff;
Proven knowledge of processing and technological applications related to student enrollment services that enhance successful program development and administration;
Working knowledge of the following student systems: PeopleSoft, the University Student Record Database, FAMS, etc.
Posting Number: 21ST1521
Location: Rutgers University-Newark
Internal Number: 134256
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.