Business Title: CRM Program & Data Visualization Manager
Employee Type: Admin. Professional
Job Family: Administrative Professional - Not OT Eligible
Summary of Duties:
This position is a member of the enrollment team within Student Affairs at WSU Global Campus and also supports AOI data visualization needs. The Enrollment CRM Program & Data Visualization Manager is a member of the Enrollment CRM Implementation Team and is responsible for partnering with the university wide Enrollment CRM team and Global Campus Enrollment Management & Student Success to bring innovation to life, bridging the gap between business requirements and technology. In support of admissions, enrollment, and retention goals, this position has primary responsibility to manage prospective/current student data using the Enrollment CRM & WSU Data Visualization tools to organize, automate, and synchronize marketing, communication, and process improvement efforts. The Enrollment CRM Program & Data Visualization Manager will serve as subject matter expert in the Enrollment CRM & Data Visualization for the Global Campus and represent the University and the campuses in many capacities while managing data integration, processes and procedures. They will provide business process review, design, and analysis work, testing, and training.
Positions require a Bachelor's degree in a related field AND three (3) years of professional experience in business data analysis or related; OR a combination of education and experience totaling seven (7) years from which comparable knowledge and ability are acquired.
Demonstrated commitment to and experience successfully advocating for diversity and the values of diversity.
Proficient in the implementation and use of computerized records and strong technology skills.
Experience as a user of enterprise management systems and/or SQL and is preferred.
Experiencing using Slate Technosolutions platform. If not experienced in Slate platform, other CRM experience will be reviewed
Experience using business intelligence tools, Google analytics and statistical analysis software for the management and analysis of admissions, enrollment and financial aid data.
Demonstrated knowledge of databases and end user reporting tools such as Tableau, OBIEE, or Business Objects.
Previous experience with Washington State University, or in higher education working with policies and procedures.
Previous experience in higher education.
Demonstrated ability to work in a highly flexible and visible office environment.
Demonstrated ability to communicate effectively orally and in writing. Demonstrated ability to maintain confidentiality.
Demonstrated ability to work effectively with individuals of different ages, backgrounds, and levels of experience including students and faculty.
Applicants must submit their completed application by June 27, 2021 at 11:59 p.m.
This position has been designated by the department to require a background check.
Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Time Type: Full time
Position Term: 12 Month
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.