The Student Success Coach/Academic Advisor provides a holistic case management model of student services to facilitate student completion of educational goals. The Advisor will work directly with new, returning, assigned, referred, and perspective students to assist them in reaching their educational goals. The Advisor will provide information to faculty and students about various college and community resources, monitor academic progress, provide individualized academic coaching/guidance, and identify (collaboratively) solutions to barriers (social and academic). In addition, the Advisor will assist students with understanding college procedures and policies and respond to questions from students, parents, and other interested parties.
Operate in a case management/high-touch service role, focused on retention management, outreach, and intervention.
Activities include assessment, advising, monitoring academic progress, and following up with students to ensure semester to semester completion with the ultimate goal of program and degree completion.
Holistic in-take assessments to measure and characterize individual student skills, characteristics, needs, and barriers.
Create an academic plan for each student during their first semester.
Provide an inclusive and supportive environment for all students.
Regular communication with students, staff, and faculty through various means such as e-mail, phone, classroom visits, video appointments (Teams, etc.), text, and face-to-face conversation.
Develop and enact ongoing communication and targeted outreach plans for special populations including email, texting campaigns, social media, etc.
Provide ongoing and individualized academic coaching for students, which includes personalized communications and prompts, one-on-one meetings to identify academic, financial, and social barriers to academic and career success, and academic plan development to overcome these barriers and reach established goals.
Interventions and workshops on topics such as growth mindset and time-management to assist students in academic goal achievement.
Refer and/or assist students with navigating both college services and community services and resources when appropriate. These referrals include interventions to address mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
Appropriate documentation and concise notes of student interactions, referrals, resources, and interventions.
Provide academic advising to new, returning, assigned, referred, visiting, and prospective students across all campuses.
Assist in developing advising and assessment policies and procedures.
Assist with development of college-wide academic advising processes.
Support accountability and institutional effectiveness by developing, implementing, and assessing effective procedures that support college operations and foster student success.
Assist in developing communication tools.
Assist with programming, workshops, and presentations for students, faculty, and staff.
Participate in outreach campaigns targeted at select populations throughout the year.
Other duties as assigned.
Minimum Education/Experience Requirements:
Bachelor's degree (related field) and one year of related experience, or equivalent.
Proven ability to work with a diverse student population
A background in higher education, preferably at a community college.
Experience with career counseling.
Excellent communication skills, organizational skills, leadership skills, attention to detail, and technical and professional knowledge.
Strong computer skills and the ability to work in a fast-paced environment.
Demonstrate ability to work collaboratively with others.
Master's degree in a related field and four-years related experience, or equivalent.
Internal Number: 69203
About Bluegrass Community and Technical College
Bluegrass Community and Technical College (BCTC) is a member college of the Kentucky Community and Technical College System. As one of the two largest colleges in our system, BCTC transfers more students to four-year universities than any other college in the state. It awards certificates, diplomas, and associate degrees in more than 40 career and technical programs with day, evening, and online classes serving more than 16,000 students annually at seven campuses. Customized workforce training serves more than 500 businesses annually. BCTC provides excellence in learning and service with caring, experienced professors, helpful staff, and excellent facilities and a focus on student success. The college sustains strong partnerships with our communities to improve economic vitality and quality of life in the region.