Under the direction of the Assistant Director, the Case Services Coordinator will oversee routine student services within the Center for Students with Disabilities (CSD), including assisting students with registering with the Center to begin the interactive process of requesting accommodations. Additionally, this professional will obtain and electronically file confidential documentation from medical providers. The Coordinator will exercise independent judgment within established CSD policies and procedures to address the needs of students, family members, faculty/staff, visitors, and medical professionals in a fast-paced, student-centered environment. The incumbent will interact daily with the Center's student population, family members (parents/guardians), medical professionals, and members of the UConn community and must be able to provide exemplary service while exercising discretion and carefully maintaining confidentiality.
The UConn Division of Student Affairs is committed to diversity, equity and inclusion; competence in working with culturally and ethnically diverse populations; and awareness of how issues of difference, power, and privilege manifest in higher education environments. The ideal candidate promotes equity and inclusion by demonstrating and supporting an understanding, sensitivity, and appreciation for social justice, cultural humility, and inclusiveness.
DUTIES AND RESPONSIBILITIES
Assists students with registering with CSD to begin the interactive process of requesting academic and/or residential accommodations.
Obtains and uploads documentation/evidence to student records in CSD's online database in a timely manner. Exercises discretion and maintains strict confidentiality.
Greets and directs students, family members (parents/guardians), faculty, and visitors, answers phones, replies to email inquiries, and schedules appointments.
Responds to requests for information and serves as a resource to students, staff, faculty, family members, and others regarding policies and procedures governing the Center; makes referrals as appropriate.
Independently composes, prepares, and/or edits standard correspondence and reports containing information that requires thorough knowledge of policies, procedures, and data sources.
Supervises, trains, and evaluates performance of student employees; determines work assignments and work schedules, adjusting assignments to accommodate priority needs; resolves student employment-related problems as they arise.
Hires notetakers in the coordination of note-taking assistance.
May be responsible for special short-term or ongoing projects that require planning, coordination, and supervision as assigned.
Performs related duties as required.
Bachelor's degree or equivalent combination of education and experience.
Demonstrated interpersonal skills necessary for effective work relationships.
Demonstrated ability to communicate information effectively to groups with different backgrounds and experiences (i.e. students, parents/guardians, colleagues).
Demonstrated ability to prioritize tasks and manage multiple competing priorities.
Demonstrated ability to resolve administrative programs efficiently, effectively, and independently.
Experience working with diverse populations.
Demonstrated ability to use software to complete administrative tasks (i.e. Microsoft Word, Excel, and PowerPoint).
Demonstrated ability to use data management software (i.e. able to upload documents to a database).
Experience working in higher education.
Experience working with college-age students.
Experience working with students with disabilities.
Experience supervising student employees.
Demonstrated understanding of and stated commitment to diversity, inclusion, and equity issues.
This is a permanent, full-time position at the Storrs campus.
Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #495274 to upload a resume, cover letter, and contact information for three (3) professional references.
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on June 18, 2021.
All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.
The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.
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Internal Number: 495274-2276_1622234419
About University of Connecticut
The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.