The VA Coordinator and School Certifying Official provides a holistic case management model of student services to facilitate student completion of educational goals. The VA Coordinator and School Certifying Official will assist students seeking guidance regarding the programs (federal and state) offered by veteran's affairs. In addition, will provide information on community resources, monitor academic progress, provide guidance/coaching, and identify (collaboratively) solutions to barriers (social and academic). The VA Coordinator and School Certifying Official will assist students with understanding college procedures and policies and respond to questions from students, parents, faculty, staff, and other interested parties.
Certify enrollment and changes in enrollment of eligible students to the veteran affairs.
Assist students in the application process regarding receipt of their veteran benefits, as well as their financial aid application, application to BCTC, and any other required forms.
Maintain appropriate student records in compliance with the veteran affairs requirements.
Request approval from the state approving agency of new educational programs.
Provide the state approving agency with certified copies of current college catalog, handbook, and academic calendar.
Organize payment authorizations from third party agencies and provides that information to the business office, bookstore, and financial aid.
Act as a liaison and resource for veteran and military affiliated students.
Assist with maintenance of the Veterans Affairs web page.
Coordinate the operations of the Military and Veteran Student Services Veterans Center.
Assist in facilitating programing for military and veteran services.
Operate in a case management/high-touch service role, focused on retention management, outreach, and intervention.
Provide an inclusive and supportive environment for all students.
Regular communication with students, staff, and faculty through various means such as e-mail, phone, classroom visits, video appointments (Teams, etc.), text, and face-to-face conversation.
Develop and enact ongoing communication and targeted outreach plans for the military and veteran population including email, texting campaigns, social media, etc.
Refer and/or assist students with navigating both college services and community services and resources when appropriate. These referrals include interventions to address mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
Appropriate documentation and concise notes of student interactions, referrals, resources, and interventions.
Provide academic advising.
Serves on college and system-wide committees as assigned.
Supervise VA work-study students.
Other duties as assigned.
Minimum Education/Experience Requirements:
Bachelor's degree (related field) and one year related experience, or equivalent.
Knowledge of VA policies and certification procedures
Excellent communication skills, organizational skills, leadership skills, attention to detail, and technical and professional knowledge
Strong problem-solving skills
A proven record in working successfully with diverse populations
A positive attitude and ability to plan and adapt to change
Ability to collaborate effectively with college departments and cross-functional teams
Master's degree in related field and four-years related experience, or equivalent
Internal Number: 69095
About Bluegrass Community and Technical College
Bluegrass Community and Technical College (BCTC) is a member college of the Kentucky Community and Technical College System. As one of the two largest colleges in our system, BCTC transfers more students to four-year universities than any other college in the state. It awards certificates, diplomas, and associate degrees in more than 40 career and technical programs with day, evening, and online classes serving more than 16,000 students annually at seven campuses. Customized workforce training serves more than 500 businesses annually. BCTC provides excellence in learning and service with caring, experienced professors, helpful staff, and excellent facilities and a focus on student success. The college sustains strong partnerships with our communities to improve economic vitality and quality of life in the region.