Student Access and Support Coordinator - Essential Mills College
Category: Administrative Locations: Oakland, CA Posted: May 24, 2021 Closes: Open Until Filled Type: Full-time Non-Exempt Position ID: 131413
About Mills College:
Located in Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a liberal arts college for women and gender non-binary students, with graduate programs for all genders. Consistently ranked one of the top master's universities and one of the best value colleges in the West by U.S. News & World Report, Mills also has been named one of the Best Colleges in the nation by The Princeton Review. The Mills experience is distinguished by small, interactive classes, one-on-one attention from exceptional faculty, a culture of creative experimentation, and cutting-edge interdisciplinary learning opportunities which empower students to make a statement in their careers and communities. As one of the most diverse liberal arts colleges in the country, we have a strong record of academic success with first-generation students, students of color, Latinx students, LGBTQ students, and other underrepresented students. Mills College has recently become a Hispanic Serving Institution. Applicants with expertise and experience in supporting and promoting success for Latina/o students are encouraged to apply.
Mills College encourages diversity in hiring and particularly welcomes applications and nominations from women, gender non-binary individuals, and minorities. Mills College seeks to recruit and retain a diverse workforce as a reflection of our commitment to equity, inclusion, and social justice and our desire to maintain the excellence of our faculty. In so doing, we offer our students not only the opportunity to learn about varied disciplines but to engage with diverse perspectives and ways of knowing and learning. For more information, please visit www.mills.edu.
POSITION TITLE: Student Access and Support Coordinator DEPARTMENT: Division of Student Life JOB STATUS: Full-time Non-Exempt Position
ORGANIZATIONAL RELATIONSHIPS: Reports to: Associate Dean of Students Supervises: Student employees and test proctors
Summary of Position: The Coordinator serves as an integral part of Student Access and Support Services (SASS). This individual is responsible for directing the delivery of accommodations and support services to students with a range of disabilities, both in and outside the classroom. This position plays a pivotal role in providing integration of students with disabilities into the Mills College community. SASS provides a wide range of legally and professionally required services to students with accommodations. Over 40% of the Mills student community utilized these services ranging from note-taking and readers and adaptive technology support to testing coordination. This is a high volume, high intensity position that requires daily interactions with students who may feel distressed.
Essential Job Functions:
Function as a resource expert in disability as it relates to a student's education and access.
Manages and maintains a caseload of students. Determines appropriate academic accommodations and auxiliary services based on provided medical documentation
Oversee the management, training and operations of AIM our electronic database system
Co-lead the Divisional efforts to build relationships with students and faculty to ensure we are meeting the needs of our campus community
Direct all accommodation needs with faculty and Mills staff when accommodations issues arise and manage the conflict resolution process between students and faculty
Provide training for the Mills Community on ADA principles and best practices for accommodations.
Provide support services to ensure the academic success, retention, and graduation of students with disabilities
Supervise the scheduling and coordination related to test proctoring.
Manage student works who act as test proctors, note takers and other accommodation related jobs
Work closely with Housing and Dining Services and Residence Life to ensure students, their emotional support animals, service animals, and the campus communities' needs are met.
Purchase and track utilization of adaptive and assistive technology in collaboration with Associate Dean
Additional Duties and Responsibilities:
Track accommodation expenses and reconcile monthly budgets
Participate in the Mills CARE team, and other committees as required.
Support the mission and goals of the Division of Student Life including some evening or weekend work during peak times of the year
Requirements: Required Knowledge, Skills, and Abilities
Exceptional Customer service experience in a fast-paced office environment
Student centric practices; problem analysis and problem-solving
Microsoft Office (especially Excel)
Disability related laws including, but not limited to, the Americans with Disabilities Act (ADA) of 1990, as amended, Section 504 of the Rehabilitation Act of 1973, the Federal Fair Housing Act, and Office of Civil Rights (OCR) rulings
Understanding of all the components of auxiliary services including alternative formats and accessible technology
Understanding and experience with institution grounded in a social justice mission orientated foundation
Skills and Abilities:
Interpersonal skills, discretion, confidentiality, patience, diplomacy and courtesy
A commitment to personal learning and continued growth around areas of race, gender, power and privilege
Oral, written and organizational skills with attention to detail/accuracy
Exercise appropriate initiative
Time management skills and ability to handle multiple projects requiring independent execution.
Work under pressure and deadlines
Build positive relationships with various constituencies of the Mills diverse, multi-cultural community
Demonstrate skills in problem identification, sound judgment, transparent decision making, critical thinking, and creative problem solving
Experience training others on reading and interpreting medical documentation, determining ADA accommodations and adjustments, and disability law
Ability to update skills on a continual basis and complete appropriate training and certifications
Education and Training:
Bachelor's degree AND 3+ years of experience in a similar setting, Master's degree preferred.
Experience working with the Americans with Disabilities Act (ADA) and Section 504 as it relates to academic services in higher education.
Experience with evaluating disability documentation, including psychoeducational, psychological and medical evaluations.
Experience working with disability services in education or applicable areas
Experience managing disability and accommodations in an electronic records platform, preferred, or similar management experience.
Physical, Mental and Environmental Demands:
Work primarily involves sitting for long hours and using office equipment.
The incumbent may spend hours on the computer entering data which requires attention to detail and high levels of accuracy.
Work often requires bending to adjust or work with office equipment.
The incumbent will be located in a busy, open office area. Interruptions and meeting with a variety of people will be required on a regular basis.
This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.
This is a full-time, non-exempt position with an FTE of 1.0. Hourly rate is commensurate with experience, and includes an excellent benefits package including medical/dental/vision/life/LTD insurance, 403(b) retirement plan, 10 days of vacation for year one, 15 days of vacation for years 2-10, and 22 days of vacation years 10+ plus, 12 sick days and 17 paid holidays (subject to annual review).
Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills' non-discrimination policy, please go to https://www.mills.edu/policies/ada-policies/nondiscrimination-statement.php.
All positions are subject to a background check. Prior to the first date of employment, an applicant's background check must be cleared.
Mills is an independent liberal arts college for women with graduate programs for women and men. The College educates students to think critically and communicate responsibly and effectively, to accept the challenges of their creative visions, and to acquire the knowledge and skills necessary to effect thoughtful changes in a global, multicultural society. Mills encourages openness to experimentation in the context of established academic disciplines. Programs are designed to reflect the importance of global issues, provide an understanding of the natural world, and enhance opportunities for women in their developing roles throughout society. The curriculum combines traditional liberal arts with new educational initiatives that recognize the value of cultural, racial, and ethnic diversity. Inspired by a teaching philosophy that grows out of its longstanding dedication to women?s education, Mills provides a dynamic learning environment that encourages intellectual exploration. The faculty of nationally and internationally respected scholars and artists is dedicated to developing the strengths of every student, preparing them for lifelong intellectual, personal, and professional growth.