Administrative Associate 2, CEHHS Office of Advising and Student Services Regular, Fulltime, Pay Range MR04
This position coordinates all initial communication with current and prospective students for the CEHHS Office of Advising and Student Services. This involves monitoring multiple phone lines, the office's general email account, and scheduling student advising appointments. This position also oversees student profile changes and works closely with other office staff on a variety of administrative support functions related to teacher licensure processes, new student orientation, and recruitment/retention initiatives.
Job Functions/Responsibilities: Provides administrative support and coordinates communication with students, staff, and faculty: * Primary point-of-contact for inquiries to the CEHHS Office of Advising and Student Services. * Responds to and/or refers telephone, email, and in-person inquiries from students, staff, faculty, alumni, and others as appropriate. * Collaborates with the office's Administrative Associate II and Assistant Director of Recruitment and Retention to assign student work study tasks/projects, monitor completion, and aid in work study students' professional development. * Prepares documents as requested such as the out-of-state verification forms for teacher licensure, course overload requests, course certifications for non-degree seeking students, and Academic Common Market verifications. * Schedules student appointments in Vol Academic Connect (a.k.a. Navigate, the student appointment scheduling system) for all academic advisors, coordinators, and directors in the center. * Supports the office's Administrative Associate II and Assistant Director with website updates. Oversees student profile process and assists with orientation: * Updates student profiles using Banner (Student Information System). Processes change of major/minor requests, catalog year updates, and students' advisor assignment for the office and for other staff/faculty in the college. * Prepares, audits, and maintains student files and related databases used by Director to track enrollment trends and to create office usage reports. * Runs academic histories, current schedules, and clears registration/advising flags in coordination with advising staff. * Compiles and manages reports/records by staff request using Argos, Navigate, or internal student databases. * Assists with new student and transfer orientation and as a resource for students as they register for classes. Prospective student coordination and retention support: * Coordinates prospective student appointments with UT Admissions and individual students/families. * Serves as the first point of communication between our center and current/prospective students. This includes providing pre-advising information to newly admitted transfer students and maintaining the office's general email account which receives most initial inquiry messages. Outreach: * Supports the Assistant Director of Recruitment and Retention with coordination of the Dean's Undergraduate Advisory Board (DUAB). * Supports the office's Administrative Associate II and Assistant Director of Recruitment and Retention in developing informational/promotional materials. May use Canva or other products to support the creation or updating of office materials. * Other duties as assigned.
Internal Number: 216528
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.
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