Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell Health is a fully accredited ambulatory care center with more than 200 employees, committed to providing integrated and culturally sensitive medical, mental health, health promotion and public health services for the diverse Cornell community. Cornell Health is nationally recognized for innovation and leadership in the development of integrated, cost-effective, and community-based services and campus health initiatives.
The clinical administrative support unit at Cornell Health provides business and administrative operational support for the Medical and Counseling and Psychological Services (CAPS) departments at Cornell Health. Clinical administrative support professionals partner in every patient and client's experience of care, working with Medical and CAPS providers in pursuit of an integrated service delivery model with focus on confidentiality, sensitivity, compassion, and excellent customer service, in addition to maintaining the data and analytics support for clinical schedules and operational functioning of the departments.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Under general supervision of a Clinical Administrative Supervisor, the Clinical Administrative Assistant (CAA) broadly supports the clinical and professional staff in the Counseling and Psychological Services and Medical departments of Cornell Health, provides the first and last interface with Cornell Health's patients and clients, and serves as a point of contact for campus and community partners. The CAA utilizes the Electronic Health Record System (EHR) to provide smooth and efficient client/patient scheduling and flow. This includes check-in and check-out, administration of surveys and questionnaires when needed, acting as a liaison between clinical staff and students, and providing general administrative support.
Excellent communication skills are necessary, as this position is involved in regular communication with several parties, both internal and external to the university
Superb organization skills, including the ability to follow protocols, multi-task and prioritize responsibilities
Exceptional customer service skills, with a focus on creating a warm and welcoming atmosphere for a diverse population
Capable of working independently with limited supervision and guidance
Formal training beyond high school of one to two years, with two to four years of work experience, or equivalent combination of education and experience
Experience providing support in a high-demand, high-volume office setting that includes in-person customer interactions
Experience with the effective use of the Microsoft Office suite and/or other productivity applications is highly desirable
Experience handling and maintaining the security of sensitive and confidential information
At least one year of relevant experience in a mental health and/or a primary care medical setting
Experience with handling confidential information under The Family Educational Rights and Privacy Act (FERPA) and/or the Health Insurance Portability and Accountability Act (HIPAA).
Previous work experience with college-age population
Knowledge of Cornell community
Please note: These positions are not eligible for visa sponsorship. These positions are OSHA category BBP1; TB1; ERG2.
University Job Title:
Administrative Asst III
Pay Rate Type:
Number of Openings:
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00025906
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.