Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,445 full-time undergraduates and 5,125 graduate and professional students. Ranked 35 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1.2 billion, and an endowment in excess of $2.8 billion.
Student Services Associate
This position reports to the Manager, Student Support Services, Office of Student Services. Supports Student Services in the areas of financial and auxiliary services, including loan certification and disbursement, student account analysis, financial advising and outreach, cashiering and payment reconciliation, and customer service escalation.
Responsibilities may include First Year Experience orientation support, third-party billing, medical insurance appeals, parking permit distribution, employee benefits, and ID card production. Interacts with students, parents, sponsors, lenders, other University departments, and guaranty agencies by phone and email.
Title and salary commensurate with relevant experience based on the following titles and hiring ranges: Student Service Associate Hiring range: $41,100-$51,400; salary commensurate with relevant experience. Senior Student Service Associate Hiring Range: $46,000-$57,400 salary commensurate with relevant experience.
Boston College conducts background checks, including education, and verifies COVID-19 vaccination as part of the hiring process.
B.A. preferred. Two to three years of experience in a fast-paced, multi-tasking office environment with exposure to federal or state regulated programs, preferably in a university setting.
Student Services Associate: 0-3 years of experience working in a customer service environment. Knowledge of federal rules and regulations, such as FERPA. Senior Student Services Associate: 3-5 years of experience working in a customer service environment. Knowledge of federal rules and regulations, such as FERPA.
Department's web site: www.bc.edu/studentservices
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.