About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Enrollment Contact Representative serves as the front line contact (via phone, email and chat) for parents and students and assists in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students.
Responsibilities: Enrollment Contact Representative duties will include, but not be limited to, the following:
o Assist students in successfully navigating the admissions process, for both CPS and UDAY, with the ultimate goal of building a relationship between the students and the university.
o Advise and assist students and parents with tier 1 questions for financial aid, student account and payment options.
o Advise students of approaching important deadlines.
o Advise students of available Northeastern student service resources available to him/her and how to obtain these services.
o Act as a liaison for students to those services to assure the student's questions and concerns are being addressed
o Maintain a knowledgebase for all area the Contact Center supports.
This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever changing environment, a self-starter attitude, ability to use critical thinking skills, organization, use professional judgement and possess technological literacy. Individuals must be willing to work in a metrics driven position.
Qualifications: Minimum of Associate's Degree or equivalent, is required. Strong interpersonal, phone, and communication skills required. Customer service experience is essential, previous Contact Center experience is ideal. Ability to understand and effectively communicate financial and university information. Excellent organizational, and communication skills are required. The candidate should have some experience in working with various databases and system software. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is also essential.
This position will require a flexible work schedule that may include some early evening hours. It will be based in Dedham. Some training will be conducted on Boston main campus.
Salary Grade: 51
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.