This position reports to the Off-Campus Housing Manager. Position assists with the management of the Off-Campus Housing Office, which includes assisting visitors, collecting and communicating information, responding to correspondence and assisting with resolution of student/landlord problems and concerns. Position coordinates annual events including housing fairs, information sessions and workshops; maintains departmental publications, logos and website. This position should know and understand the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division and demonstrates sensitivity to the interrelationship of both people and functions within the department.
Primary Duties and Responsibilities
Coordinates all annual housing fairs, workshops, and information sessions; conduct student satisfaction surveys, analyze data and report findings.
Assist with management of the Blue Jay Commitment Program; work closely with Off-Campus Manager in preparing materials for RA training, seminars and/or workshops.
Strategize and implement new programming for students living on and off campus; Collaborate with campus partners as appropriate and/or needed.
Interact with landlords and manage listings; develop literature, flyers and informational pieces; respond to student concerns and counsel students on locating appropriate off campus accommodations.
Supervise student staff for the off-campus housing office. Recruit, hire, train, supervise and terminate when necessary.
Manage confidential information regarding students, staff, parents, and/or others.
Marketing, Design, and Website
Maintain and edit website utilizing WordPress, digital photography and other appropriate web development software; including downloading new information, extraction of information and data, verification of hyperlinks and creation of new web pages.
Develop and design departmental publications (informational and marketing), promotional materials and signage.
Maintain calendar of events on web and in print for distribution and advertising.
Develop and implement a comprehensive social media strategy in an effort to increase the social media presence and communication within the off-campus community (blogs, FB, twitter, Word Press, etc.) Measure the impact of social media on the overall operation of the Off-Campus Housing Office. Explore and recommend new trends and/or new social media models.
Provide general administrative support to the Off-Campus Housing Manager.
Manage high volume of telephone calls, emails, and provide service for walk-ins; assist with conducting customer service surveys to assess student satisfaction and identify issues of concerns.
Create, maintain and/or update reports or documents needed to support the success of the Off-Campus Housing Office and Blue Jay Commitment Program.
Respond to confidential requests and maintain files; Assist with the planning /coordination of meetings and/or special events.
Manage operations of the Off-Campus Housing Office in the absence of the Off-Campus Housing Manager.
Support departmental operations that may include taking on the responsibility of an open position, coordinating a new area of responsibility, or conducting research by contacting other institutions, surveying local landlords, students and/or literature.
Stay current on all processes and procedures of Housing Operations to field inquiries and diffuse parent/student complaints; work closely with and support Housing, Financial, and Facilities Teams; cross-train for various offices within Community Living including Scheduling and Events, Residential Life, and Dining Programs.
High School Diploma/GED. Bachelor's degree preferred. A minimum of three years' experience in customer service or work in a collegiate environment required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.
Excellent oral and written communication skills; strength in marketing is a plus.
Ability to interact with students, parents and staff at all levels.
Ability to create marketing materials, brochures, correspondence, and reports.
Ability to learn new programs quickly and adapt to change.
Ability to effectively handle multiple tasks, prioritize directives from several different sources, complete projects within given time frame, and organize daily workload according to new and developing situations.
Proficient in Adobe CC (Illustrator, InDesign, and Photoshop), Microsoft Office Suite, Social Media apps, and other graphic and web design software. Aptitude with computers and the impact of social media in a college setting. Candidate invited to the interview will be asked to bring work samples.
Previous experience in a college environment preferred; must be able to work in a fast pace student-friendly environment, and support the philosophy of excellent customer service in a diverse and inclusive university environment.
Classified Title: Administrative Coordinator Working Title: Administrative Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $33,969-$46,692; commensurate with experience Employee group: Full Time Schedule: M-F, 8:30am-5pm Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10001452-Community Living Operations Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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